SALES RECEIPTS SHOW AS OPEN BALANCE

Let's try running the verify and rebuild steps, VMAFINANCE.

This is to isolate what causes the sales receipt to show as open balance on the report. Let me guide you how:

1. Click the File menu.
2. Select Utilities and then Verify Data.

If you see a specific error message, you can search for it in our Help page. If you see, Your data has lost integrity, you'll have to rebuild the program.

Afterward, let's try opening the report again and check to see if the transactions disappears on the report.

I've also added this reference for more information with recording sales receipt: Create sales receipts.

I'm just a post-away if there's anything that I can help. Keep safe!

This is normal. All transactions (or most all) show an open balance in reports until they are paid, even if they can't actually be paid.

QuickBooks has always worked this way, so I've no idea why Intuit @Adrian_A  has proposed that there's something wrong with your data.  This isn't in any way a sign of data damage.

Thanks for the confirmation that an open balance for the Sales Receipt is normal but I need to resolve this.  How we've been using it is a fast way to right up a retail sale in our showroom.  The Sales Receipt allows us to select an item, charges tax, and process payment all from one screen.  Big problem is that when we go to review AR, Sales Receipts show as an open balance which is not correct because they were paid.  This should be how this function works.  Are we doing something wrong or is this a useless function and we should go through all the steps of an Invoice and Receive payment?
Thanks for your help.

Hello there, @PrimeNumber3.

The sales receipt is an on-the-spot transaction that should normally view as a non-open balance. If you haven't tried deleting and creating the sales receipt, I recommend doing so. This helps you generate reports on what's your transaction is. Here's how:

1. Go to the Customers menu.
2. Click Find under the Main section.
3. Then, enter your customer's name or other information that's the system will easily determine.

Once done, create the sales receipt with the same amount and details.

Afterward, you can run the A/R report to check and verify if the sales receipt is not showing an open balance.  Also, make sure to set the correct dates and modify the report to the details you need.

The Invoice and Receive Payment feature will apply if your customer will pay you the amount in the future.

If you're looking for more details about handling reports in QuickBooks Desktop, I've collected some articles where you can use for additional insights:
 

• Customize reports in QuickBooks Desktop.
• Understand reports

Let me know how recreating the sales receipt goes by commenting below. Take care and stay safe always.

Thank you for the clarification that while Sales Receipts show as open on the Customer account, they do not come up as an open balance on the AR Aging report.

My employer has recently started collecting from autopay.  I have entered the reacurring transaction and creating a template for sales receipt to enter the cc or banking information for the client.   1st of the month their accounts have been charged but shows a balance on each account and it didn't attach to the invoices, How do I correct this?  I have multiple accounts like this.

Hi Julie.

If your employer has started collecting from Autopay, you should have created a recurring invoice to enter the CC or banking information for the client. Please see this article for more insights: Set up Autopay for recurring invoices in QuickBooks Online.

This way, the customer payments will attach to the invoices. However, to correct this, I suggest contacting our Payments Support team. They have the tools to pull up your account in a secure environment.

Through QuickBooks Online:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Go to Search and then select Contact Us.
4. Enter your concern, then select Continue.
5. Choose either: Have as call you or Chat with us.

Alternatively, you click the chat link from this article to contact them thoroughly: Contact Payments or Point of Sales Support.

Let me know if you have other QuickBooks Payments concerns. I'm always here to lend a hand. Take care.