Sales Tax Liability Report for Pennsylvania is wrong. Non-taxable amount is understated by shipping allocated to exempt items

Thanks for reaching out to the Community, DianaAxe. I appreciate your detailed information.

Since your Sales Tax Liability report is displaying incorrect amounts, I'd recommend working with an accounting professional to confirm everything's being entered correctly.

If you're in need of one, there's an awesome tool on our website called Find a ProAdvisor. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.

Here's how it works:

1. Go to our Find a ProAdvisor page.
2. Use the City or ZIP search field to specify a location.
3. Select Find a ProAdvisor.
4. Browse through your results and find one that works best for the business. You can click on each ProAdvisor's profile to learn more information about them.
   
   

Once you've found an accountant, they can be contacted through their Send a message form:
 

1. Use the available text box to introduce yourself. Be sure to include details about which services you're looking for.
2. Enter your appropriate info in the Your name, Your email, and Your phone number (optional) fields.
3. Select Send message.

I've also included a detailed resource about working with your Sales Tax Liability report which may come in handy moving forward: Check how much sales tax you owe

Please don't hesitate to send a reply if there's any questions. Have an awesome Thursday!

That's funny. I'm a CPA.

It's a bug in your program.

I forgot to mention that I'm also a ProAdvisor. Perhaps that will change your answer? I would call or chat with someone to report the problem, but it's much easier to explain with the numerical example I provided, and I haven't had much luck with QB support. All I'm looking for here is an acknowledgement that this is a problem and that you will pass it along to someone so they can address it. 

I look forward to your canned response regarding the Feedback feature.

I guess I'm not going to get even the canned response.

Having been a QuickBooks user for over 20 years and enduring all of the increasingly ridiculous price hikes in recent years that have been "justified" by Intuit as necessary so that you can continue to provide your "excellent customer service!", I can't say that I'm surprised. 

I pointed out a flaw in your software and provided you with a concrete example that could easily be reproduced if you bothered to take my issue seriously. The really bizarre part of this whole issue is that QB calculates the tax correctly! It's just the report that I need to use to file my state sales tax return that is wrong. 

I don't recommend QB to anyone. If I were a newly minted accountant, I would avoid QB at any cost. It's very sad what's become of such a formerly solid product. It's common to blame the "bean counters" at companies when they lose sight of the needs of their customers and prioritize their shareholders. Oh the irony!

Hi there, Diana. I know how challenging it must be to encounter an issue with the sales tax report, especially when accuracy is crucial for filing your state sales tax return. We want to ensure your concerns are taken seriously.

We’re committed to improving our software and customer experience, and your insights are crucial for this. Getting in touch with our live support will help our technical team investigate and address the issue more effectively.

Here's how:

1. Sign in to your QBO account.
2. Click the Gear icon at the top, then Feedback.
3. Enter your comments or product suggestions.
4. Press Next.

Once done, our designated team will review it. You can track your future requests through the QuickBooks Online Feature Requests website.

In addition, you can refer to this article to learn how to personalize your reports in QBO: Customize reports in QBO.

Comment on the post if you still have concerns about Sales tax liability report. I'm always here to help in any way I can.