Should all hours from Quickbooks Desktop migrate over to Quickbooks Online. We are trying to get a bill out with hours that go back years before we migrated.

Thanks for reaching out to the Community, fullclev.

Weekly timesheets and single time activities are carried over from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO) during data migration. They'll be brought into QBO as-is if you don't have QuickBooks Time. If you're using QuickBooks Time, they'll be carried over as time entries.

In the event you were using QuickBooks Time with QBDT, you'll want to get in touch with our Customer Care team for help with merging your existing account with the new one.

As for unbilled time, these records are changed to billable expenses when imported into QBO.

You can learn more about migrating data by reviewing our Learn how features & data move from QBDT to QBO article.

If there's any additional questions, I'm just a post away. Have a lovely Wednesday!

Before I speak to Customer Care, and so as to perhaps expedite the process, I just want to make sure that I am clear.

I had been using QBDT Weekly Timesheet to enter my time.  As far as I know, I was not using QuickBooks Time.  I am not seeing the hours for the customer in QBO.  They do remain in QBDT, so I can see them there.  They do not appear to have been brought in from QBDT to QBO.

just to be clear, I do see the hours in my old version of QBDT that remains on this computer.  As far as I know, I was not using Quickbooks Time.  I was using the Weekly Timesheet that was part of QBDT.

the hours do not appear to have been brough over to QBO when I migrated from QBDT to QBO.

Thanks for getting back here in the Community, fullclev. Transitioning your time entries is a critical step in the migration process, and it's essential to ensure their accuracy in your new QuickBooks Online environment. Let me provide additional information about moving time entries during the migration from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO).

As my colleague mentioned, time sheets and time activities should automatically transfer to QBO after migrating from QBDT. Since you're unable to see any time sheets in your QBO account, I recommend contacting QuickBooks Customer Support directly. Their team can thoroughly examine your account internally, identify the root cause of the issue using specialized tools, and initiate an investigation if necessary.

Here’s how to contact them:
 

1. Log into your QBO account.
2. At the right upper screen of your QBO account, click Help icon.
3. Go to Search, then enter Contact Support.
4. Click on the Contact Support tab.
5. Choose whether you want to have a Chat with an expert or get a Callback.

For comprehensive details about how features and data transfer from QuickBooks Desktop to QuickBooks Online, please refer to our guide: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

Please feel free to ask any questions along the way or share any specific concerns you might have about the migration process. I'm here to assist you every step of the way and ensure a seamless transition for your business operations. Let's make this migration as smooth and efficient as possible for you.