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sandy35
Level 2

Since the invoice design change, I've noticed 2 issues. Old invoices that were paid now show "unpaid", and I cannot change invoice due dates to Net 10. Any easy fix?

(I'm using QB Self Employed.)
Solved
Best answer September 18, 2023

Best Answers
Kurt_M
QuickBooks Team

Since the invoice design change, I've noticed 2 issues. Old invoices that were paid now show "unpaid", and I cannot change invoice due dates to Net 10. Any easy fix?

Hello there, @sandy35.

 

Please know we see the urgency of this matter and that we want to make sure you can get through this situation as soon as possible. Now, with regards to the paid invoices showing as unpaid inside the company, there's an ongoing investigation into this. Our engineers are aware of this and are doing their best to come up with a solution to address this problem. We'd recommend contacting our Customer Care Team so they can add you to the list of affected users and receive an update once a fix is available. We'll gladly write down the steps to get you going:

 

  1. Go to Help (?) and select Contact Us.
  2. If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  3. Enter “talk to a human”, then select Continue.
  4. Select which way you want to connect with us.
  • Have us call you - Get a call from a support expert.
  • Chat with us - Start a conversation with a support expert.

 

See this article for more details: Contact QuickBooks Self-Employed Support.

 

Also, know that we recognize how having the option to set invoice due dates to a specific net can help your company create accurate invoice transactions. Since it isn't available, we'd recommend sending a feature request to our Product Development Team so they can evaluate and consider adding it to future program updates. These are the steps:

 

  1. Access your QuickBooks Self-Employed company.
  2. On the top-right corner, click the Assistant icon.
  3. Enter Feedback.
  4. Select Add a feature.
  5. Enter the feature that you'd like to be available inside the program.
  6. Once done, choose Yes.

 

Furthermore, you can check these articles to help you manage invoices, add transactions into your company file, and ensure your data stays accurate inside QBSE:

 

 

Feel free to let us know how it goes. The Community Team has your back, and we'll be here to assist you if you need us. You can also visit us anytime if you have any additional QuickBooks-related queries. Stay safe!

View solution in original post

2 Comments 2
Kurt_M
QuickBooks Team

Since the invoice design change, I've noticed 2 issues. Old invoices that were paid now show "unpaid", and I cannot change invoice due dates to Net 10. Any easy fix?

Hello there, @sandy35.

 

Please know we see the urgency of this matter and that we want to make sure you can get through this situation as soon as possible. Now, with regards to the paid invoices showing as unpaid inside the company, there's an ongoing investigation into this. Our engineers are aware of this and are doing their best to come up with a solution to address this problem. We'd recommend contacting our Customer Care Team so they can add you to the list of affected users and receive an update once a fix is available. We'll gladly write down the steps to get you going:

 

  1. Go to Help (?) and select Contact Us.
  2. If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
  3. Enter “talk to a human”, then select Continue.
  4. Select which way you want to connect with us.
  • Have us call you - Get a call from a support expert.
  • Chat with us - Start a conversation with a support expert.

 

See this article for more details: Contact QuickBooks Self-Employed Support.

 

Also, know that we recognize how having the option to set invoice due dates to a specific net can help your company create accurate invoice transactions. Since it isn't available, we'd recommend sending a feature request to our Product Development Team so they can evaluate and consider adding it to future program updates. These are the steps:

 

  1. Access your QuickBooks Self-Employed company.
  2. On the top-right corner, click the Assistant icon.
  3. Enter Feedback.
  4. Select Add a feature.
  5. Enter the feature that you'd like to be available inside the program.
  6. Once done, choose Yes.

 

Furthermore, you can check these articles to help you manage invoices, add transactions into your company file, and ensure your data stays accurate inside QBSE:

 

 

Feel free to let us know how it goes. The Community Team has your back, and we'll be here to assist you if you need us. You can also visit us anytime if you have any additional QuickBooks-related queries. Stay safe!

sandy35
Level 2

Since the invoice design change, I've noticed 2 issues. Old invoices that were paid now show "unpaid", and I cannot change invoice due dates to Net 10. Any easy fix?

Thank you! It appears these issues are resolved.

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