Since the update, has anyone been able to view their tags? It's the end of the year and this info is crucial for our company and to close the books for 2023.

Hey there, Chesan.

A cache-related issue is likely causing the inability to view tags. If this is the case, you can perform some troubleshooting steps. You can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, log in to your QuickBooks Online (QBO) account and view your tags. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.

Here are some supplementary articles that can help you manage your tags better:

• Tag transactions in QuickBooks Online
• What are tags and why should I use them?

In case you want to review your downloaded bank and credit card transactions, you can check out this article for guidance: Categorize online bank transactions in QuickBooks Online.

Feel free to reply to this thread if you need further assistance viewing your tags. The Community has got your back.

NOPE... TAGS are BROKEN!!!!

We are all tired of this... GET IT FIXED INTUIT!!!

Hello, @pettytheft.

I have seen that my colleague has answered your previous comment about the Tags feature in the Bookmarks menu.

In case you haven't seen my colleague's response yet, you can check out this link: Re: Where did the tag page go? I used to be able to click on banking, then tags tab to see my inc......

For us to give you the most accurate solution and to keep the conversation smooth, I suggest posting any response there.

Feel free to reach out if you have further questions about tags or any QuickBooks-related queries. Keep safe.

Clearing the cache isn't the issue.  PLEASE FIX THE TAGS!!!!!

I understand the inconvenience this has caused you, chesan. Your concern is totally valid, and we will bring it to the attention of management to improve our customer service.

We recommend reaching out to our QuickBooks Online Support team and requesting to be added to the list of affected users. This will ensure that you receive timely updates on the issue via email. To contact our support team, please follow these steps:

1. Sign in to your QuickBooks Online company.
2. Go to the Help icon.
3. Click the Search tab and select Contact Us.
4. Provide a summary of your concern and click Continue.
5. You can choose either chat with us or have us call you.

In addition, you may find it helpful to learn more about the Support hours of QuickBooks.

To improve your experience with QuickBooks Online (QBO), you can check out this article on how to manage your tags better: Tag transactions in QuickBooks Online

Furthermore, I've added some resources to help you review your downloaded bank and credit card transactions in QBO: Categorize online bank transactions in QuickBooks Online.

Please let me know if you need further assistance or clarification regarding the tags feature. I'd be more than happy to help you out. Simply reply by clicking the reply button below.