Thanks for sharing your query regarding the customer's overpayment, lawncare.
I've got the information on how to resolve when a customer overpays you.
QuickBooks Online offers options to handle overpayment from customers. These include the following:
- apply the credit to an existing invoice or a future invoice.
- refund the customer
- or record the overpayment as a tip.
Apply the credit to an invoice you already created.
- Go to + New and select Receive payment.
- Choose the customer, then the credit and the invoice.
- Select another pending invoice and enter the overpayment amount in its Payment column.
- Click Save and close.
Apply the credit to a new invoice
- Go back to + New and select Invoice.
- Create the invoice.
- Select + New and then select Receive payment.
- Pick the credit and then Save and close.
I'm adding a detailed resource about working with credits/overpayments: Handle a customer credit or overpayment.
Moreover, check out the following resources that contain information about categorizing transactions and reconciling your account for future use:
You can post again of you need further assistance managing overpayments or other concerns. I'll be sure to lend a hand.