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Chart of account in QB is setup with Sub accounts. When pulled to Statement Writer, they are rolled up (combined). When you separate, they become parent accounts and no longer sub accounts with sub totals.
How to fix??
Been on the phone with support over an hour. Still no answer.
Hi there, azffs_jc.
There's a reporting setting or preferences within the QuickBooks Statement Writer where you can roll up or separate accounts. Go to the The Report Properties pane and click the following options to customize the report:
Let me also share this article with you for more details: Use And Navigate QuickBooks Statement Writer (QSW).
The Community is always here if you need anything else.
The issue is not that I don't know how to rollup or separate rows, but that when you pull initially, sub accounts are automatically rolled up. When you then separate they do not stay as sub accounts with sub totals, but separate as parent accounts.
I want to keep the format from QB with sub accounts as sub accounts and not rolled up without sub totals.
Hi there, @azffs_jc.
Currently, the option for the sub-accounts to show and not to automatically roll up is unavailable. As a workaround, you can separate the accounts in the statement as a primary account.
To do that, you can check it in the Roll up indicator to see the accounts in the row. Then, separate them by right-clicking the row and click Separate Accounts.
If you're not able to separate the accounts, you can check out this article to know the applicable troubleshooting method: Fix problems with Statement Writer.
I'll be around if you have other questions. Don't hesitate to let me know in the comment section. Take care.
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