It's great to have you here in the Community, @WendyKR. I understand the importance of having accurate data in your QuickBooks Online (QBO). I'm here to help you get this resolved.
Let's perform some troubleshooting. To begin, start by opening an incognito or private browser window. You can use the following keyboard shortcuts for the most popular browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once you have opened the browser window, log in to your QuickBooks account and run a balance sheet report. If you can see the sub-accounts, proceed to clear your browser's cache. This process will remove and fix specific issues and help the program run optimally. Furthermore, you can use other devices and supported browsers to ensure everything works as expected.
If the problem persists, I recommend contacting our support team for them to investigate this matter further. They can access your account in a safe environment to look for the cause of this issue and provide a solution.
Additionally, you can refer to this article about printing, emailing, and exporting your reports: Run reports in QuickBooks Online.
Let us know if you have other concerns with your reports in the program. We'll be here to help you in any way we can.
