Let's perform some troubleshooting steps to correct the email address on your sales forms, jdederichs.
The company email address is where we can contact you and send some updates with the product. Let's make sure the correct address is entered in the Customer-facing email section in QuickBooks Online (QBO). This way, the address will be reflected when sending sales forms to your customers.
Also, let's try checking if the email address in the invoice template is correct.
Here's how:
- Click the Gear icon on the top menu.
- Choose Custom form styles.
- Tick Edit on the invoice template.
- Tap Content and select the Header part on the sample invoice.
- In the Email section, make sure you have the correct address.
- Press Done.
- Then, click the Edit drop-down on the invoice template and choose the Make Default option.
You can check out these articles for more details about changing email address:
I've got a link here where you can find articles about managing your customer's transactions: https://quickbooks.intuit.com/learn-support/en-us/sales-and-customers/07?product=QuickBooks%20Online.
Fill me in if you need a hand with customizing your custom form templates or any QBO related. I'm glad to help. Take care always.