The home page used to display the number of paid vs unpaid invoices but that section is now grayed out. How can I get this back?

A warm welcome to the Community, alohaandrea.

When a browser stored a lot of caches, it could cause problems like bringing up the data to your account or latency issues. As an initial step, you can press the F5 key on your keyboard to refresh the page.

If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to your dashboard and the paid vs unpaid invoices section from there.

If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

In case you need help with categorizing your transactions in QuickBooks Self-Employed, you can refer to this article: Updates to expense categories in QuickBooks Self-Employed. This will help guide you on how to report your self-employed income and expenses.

Keep me posted if you have any other questions about QuickBooks Self-Employed. I'm always up to keep helping. Have a nice day!

Hi, alohaandrea.

Hope you're doing great. I wanted to see how everything is going about the paid vs unpaid invoices section. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Unfortunately, it did not work. It's just that one block that is missing but I look at it all the time! Any other suggestions?

I’m here to help ensure the Invoices section on the home page will get back to normal, Andrea.

Since the troubleshooting instructions provided above did not resolve the issue, I recommend contacting our technical support team. One of our representatives can take a look at your account and provide additional fixes to resolve it.

Here’s how:

1. Go to the Assistant menu.
2. Type in “Talk to a human.”
3. Enter a brief description of your concern in the field.
4. Click I still need a human, then select choose a way to connect with us:
   • Message an agent to start a chat with a support expert.
   • Get a callback from the next available expert.

You also use this contact information to get help with QuickBooks Self-Employed support.

Also, you can visit our Support page anytime if you need resources, recommendations, and video tutorials. This site not only provides depth insights about QuickBooks. It also enhances yourself to efficiently manage your business.

If you have other questions or concerns besides the Invoices section, just add them to your reply. We’re always here to help. Take care!