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anders2
Level 1
posted
‎January 05, 2019 01:11 PM
last updated ‎January 05, 2019 1:11 PM

The search box dropdown in Sales > Customers is not working for the past few weeks, using latest Chrome. Any ideas?

 
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4 Comments 4
ShiellaGraceA
QuickBooks Team
QuickBooks Team
‎January 07, 2019 12:35 AM

The search box dropdown in Sales > Customers is not working for the past few weeks, using latest Chrome. Any ideas?

There are no similar cases reported about the search drop-down not working, anders2.

 

You'll want to call our Customer Care Support so we can investigate further.

 

To speak with one of our phone agents:

  1. Click https://help.quickbooks.intuit.com/en_US/contact.
  2. Select your QuickBooks version.
  3. Type your question in the Ask us anything filed.
  4. Click Search.
  5. Click Get Phone Number.

In the meantime, you can type the full name of the customer to search from the list.

 

If you have any more questions in mind, please let me know. I'll be around to help.

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GreekNectar
Level 1
‎January 17, 2019 03:27 PM

The search box dropdown in Sales > Customers is not working for the past few weeks, using latest Chrome. Any ideas?

search is apparently broken per Customer Service...  Ticket: [removed].  They allege that it will be fixed 1/22/19.  I have a hard time believing 2mm Businesses are not able to search transactions in their accounting software during tax season. 

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GreekNectar
Level 1
‎January 17, 2019 03:29 PM

The search box dropdown in Sales > Customers is not working for the past few weeks, using latest Chrome. Any ideas?

Per customer service it is broken and wont be fixed til 1.22.19.  I have a hard time believing that 2 million businesses QBO cant search transactions during tax season and its going to take weeks to turn this back on.

 

Ticket number: [removed]

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Anonymous
Not applicable
‎January 17, 2019 06:42 PM

The search box dropdown in Sales > Customers is not working for the past few weeks, using latest Chrome. Any ideas?

Hi there, GreekNectar,

 

Thanks for getting this to our attention. I can add some information about the ongoing concern with QBO's Advanced Search options.

 

Our Support Team is already working to roll out a resolution for this unexpected problem and had posted the next update scheduled for Tuesday, Jan 22 01:00:00 GMT 2019. We continue to ask for your patience while they're coming up with a fix, to make sure all affected users can get back to business.

 

It looks like you're already added to the notification list, so you'll be getting live updates about the issue. Rest assured, I can also update you once we get an update from our Escalations Department.

 

Please feel free to get in touch if you need further assistance. I'm always around to lend you a hand whenever you needed me.

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