There is a long list of credit cards on a customer account and the charge card button does not appear.

Thanks for reaching out to us, @Ced050102.

I'll be happy to help resolve your issue, but I need more details, so I can come up with a more appropriate response.

May I know which part of the customer's account you wish to see the Charge Card button? You may also include screenshots so I can have a visual of the issue.

We're looking forward to your response, @Ced050102. To leave one, click the Reply button. We'll be sure to get back to you right away to assist you further. Stay safe and have a wonderful rest of the day!

Attached is what I see on my phone screen. The charge card green button is not in view at the bottom due to so many cards on file.

Hello there, @Ced050102. Thanks for your prompt response with a screenshot. 

QuickBooks system periodically exhibits strange behavior due to sync or latency issues. Let's refresh the application to isolate the problem. It's the same as clearing the cache from your web browser. 

For iOS:

1. Go to the Help menu.
2. Select Reset App Data.
3. Click on OK.

For Android:

1. Proceed to the Home menu or tap the three dots in the right upper right corner.
2. Tap on Settings.
3. Select Refresh Data.
4. Click on Yes.

Moreover, check this article to learn which QuickBooks Online mobile app features support on mobile devices: Compare mobile app features.

Drop by again if you have other QuickBooks-related concerns. We're available 24/7 to help you. Have a nice day.

Sorry, but your suggested solution does not help.  I need to be able to delete old credit cards on the customer account, or be able to scroll further down past the list of credit cards on the account, to get to the "charge card" green button.  This is a program issue that QuickBooks needs to fix. 

Thanks for following up, Ced050102.

I'm here to provide some additional info about your customer's credit card details in QuickBooks Online.

While there are many ways to edit your customer's profile, there's isn't currently a way to delete old card numbers. It is recommended to replace old card numbers with non-transacting numbers (i.e. 4111-1111-1111-1111).

The following article offers details about editing your customer’s credit card number.

To fix the issue concerning not being able to scroll on the screen, I do suggest completing the steps mentioned above to refresh the app. You may also want to try uninstalling then reinstalling the app on your phone.

Let me know how things look after giving this a try. I'll be here if you have any other questions. 

OK, to be clear.  I am not looking to delete credit cards on file, but thought that would be an option to fix my problem.  Whether the list of credit cards are valid, or a set of numbers that are not valid, the list remains long and therefore on my phone app, I can not scroll down, and the green "charge card" button does not show at the bottom of the screen where I choose the card to take a payment!!!!!