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mahina-exception
Level 1

Trying to pay contractors via melio but it isn't working? Is it down?

 
2 Comments 2
katherinejoyceO
QuickBooks Team

Trying to pay contractors via melio but it isn't working? Is it down?

It's great to see you here in the Community, @mahina-exception.

 

We didn't get any reported issues about Mileo's being down today. It could be a browser-related issue that can be fixed with basic troubleshooting.

 

I'd suggest you open an incognito or a private browser and see if it works. Here's how: 

 

  • For Google Chrome browser, press keys: Ctrl + Shift + N
  • For Mozilla Firefox browser, press keys: Ctrl + Shift + P
  • For Safari browse, press keys: Command + Shift + N 

 

Then, pay your contractors again using the Melio app. If it goes through, go back to the main browser and start clearing its cache to remove temporary internet files that caused the issue. 

 

Otherwise, I'd recommend contacting our Customer Care team to help you check the root cause. They can also create a case ticket and request help from our engineers whenever necessary. 

 

Get back to me if you have additional concerns. I'm always around to offer my ustmost help.

Fiat Lux - ASIA
Level 15

Trying to pay contractors via melio but it isn't working? Is it down?

@mahina-exception 

Another option, open a separate Melio account for free to isolate the issue. You can also integrate it with QBO.

https://melio.grsm.io/quickbooks

 

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