We have late fees turned on. The system applied late fees on June 1st, but its now July 4th and no late fees have been applied. Am I missing something?

Thanks for posting to the Community, @cchills.

It's an advantage you turned on the Late Fees feature in QuickBooks Online to apply late invoice charges automatically.

Just a few insights about this feature, QuickBooks does not apply late charges to invoice that overdue prior to turning on the late fees setting. This may be why no late fees has been applied to invoices. 

To find out more information, you can reference this article: Set up and apply automatic late fees to invoices. It includes answers to most of your questions about using the Late Fees feature in QuickBooks Online. 

For future reference, you can also create a service fee item manually to an invoice. Read through this help article for more information: Add service fees manually to invoices. 

Feel free to comment here if you have additional questions or concerns. I'll be right here to help. Take care always.

This isn't something we turned on recently and these invoices were not overdue prior to turning on the late fees.  Quickbooks applied late fees last month and did not apply late fees this month, which is the point of my post.  I realize I can go into invoices and apply late fees manually, but why should I have to when Quickbooks says they have a feature that does that automatically?

Hello, cchills.

I'll hop aboard and shed some light on why the late fee wasn't applied on the applicable date for your invoices. 

We have a reported issue where the Late Fees feature doesn't work on the applicable date on your invoices. Our engineers are currently working to fix this feature as soon as possible. 

In the meantime, we'll want to apply the late fees manually as mentioned in your recent reply. 

Also, we'll want to contact our support since you're affected by the issue. One of our agents will gather your contact information securely, then add you to the list of affected users. This way, you'll be able to receive updates and fixes about the reported issue. 

Here's how to contact our support: 

1. Click the Help menu.
2. On the pop-up panel, go to the Search tab.
3. Click the Contact Us button.
4. In the text box, type something like "Late fees feature is not working" or similar.
5. Proceed with Continue, then choose how you want to reach us (phone or chat). 

Need to send statements to your customers with the late fees and other unpaid balances? We have an article to help you with the steps: Create and send customer statements in QuickBooks Online. 

We appreciate your patience as we're working to get the Late Fees feature back to normal again. If you do have questions about your invoices, running reports, or recording other entries, please let me know. I'm here to help. 

I am also having this same issue - an invoice from a month ago has a late fee but now that an additional 30 days have passed they aren't automatically applying. Same with invoices that just became late.

I tried to reach out to support but they sent me information regarding credit card processing and disconnected the chat on me. Very unprofessional. I had only asked if this was a known issue.

Is there a case number or issue ID we should be aware of to ask about? Every time I ask to be added to a case I have to re-explain everything and it's a total waste of time. Thanks for your help.

Thank you for following up on this thread, jmd1.

I appreciate you taking the time to share your experience with our support team. This information will help us improve the level of service we provide to our customers. Rest assured, I’m here to help and will share the investigation number to save your business time.

As my colleague mentioned, the issue you're having with late fees is being handled urgently by our engineers. This is to ensure that customers can efficiently manage their clients' surcharges and fees.

I know that you already chatted with one of our specialists about this issue. However, I still recommend that you contact our QuickBooks Online (QBO) Care Team to be added to the list of affected users. This keeps you informed about the investigation's progress. To expedite the process, provide the following number: INV-73057.

To learn more about how to manually add surcharges and services to invoices, feel free to browse this article: Add product and service items to QuickBooks Online. Do you need further assistance in managing your customers' transactions and other related activities? These articles cover topics that will walk you through the process of implementing each one in your company:

• Invoices and payments
• Sales and customers

Thank you for your patience while we’re working through this. Don’t hesitate to leave a comment below if you have other QuickBooks concerns or questions about handling late fees. I’ll get back to lend a helping hand.

Thanks, will do.  I couldn't do that yesterday because Help was closed for the July 4th Holiday.

This is what I find positively stunning about Quickbooks and Quickbooks Support.  Something that works one month doesn't work the next.  When we report it, we are treated like novices and the feature we understand is explained to us as if we don't already know how to use it and we're told we're not using it correctly.  It takes a few more folks to jump in to confirm that it is not, in fact working correctly any more.  We're told that this thing that wasn't working previously we should start doing it again manually until QBs can figure it out how to do it again with a program that had working a month ago.  We're told to report we're having the problem so we will be included in the notification when it is fixed, but has anyone ANYONE EVER EVER been notified by QBs of something being fixed in the history of QBs?  Not to mention that we aren't given the issue number or any other reference information so when we try to report the issue the support rep on the phone can't find the issue and we eventually bang our head on the the desk or our phone on our head until light headedness occurs and we forget while we called and we finally hang up.  So tonight I look at my A/R report and I notice that YESTERDAY WITHOUT ANY WARNING QBs must have found a solution to the Late Fee issue and gotten it to work again and WITHOUT ANY WARNING they ran the late fee routine and WITHOUT ANY WARNING AND WITHOUT ASKING ME FIRST added late fees to invoices THAT I ALREADY MANUALLY ADDED LATE FEES TO earlier this months so I could waste my time MANUALLY REMOVING THE LATE FEES THEY ADDED YESTERDAY.  Seriously, I have to ask, WHAT IS WRONG WITH YOU PEOPLE!?!?!  So now, will have have to manually add late fees on the 1st and remove the ones QBs will add on the 22nd every month?  Do you even know?  Is there a plan or will this be a random thing that even you can't predict?  And then you have the audacity to send me a survey to ask me how I think y'all are doing!  hahahahaha

Exactly! I have been going through this same thing for at least a year. Sometimes it works, sometimes it doesn't, sometimes it's on time, sometimes it's a week later. I have also been told various things....it's working fine (even though it's clearly not, thanks for calling me a liar QB), I'm using it wrong (been set up this way for 5 years), we'll get back to you (nope, never do). I'm about ready to just turn it off and do it all manually because I'm sick of doing it myself and then a week later seeing that "magically" a random few days to a week later, QB has decided to get their thumb out of their butt and do it.Then I have to go through ALL my accounts and remove the erroneous doubled late fees i already spent time doing manually! My question is- if you can fix it, why don't you fix it and do it correctly? Why had it been a year to do this? And why do we pay more every year and get less usable product? HUH?????????

I have been dealing with the late fee issue for almost a year.  Spent hours on the phone with several “experts” over that past several months and no help. 

I have  late fees turn on, and set up correctly but my system will not charge a late fee automatically  after a 1 day grace. I deleted the late fee chart of accounts and service at one point and I read somewhere that deleting these can keep this feature from working.   I turned off late fees, turned them back on and the late fee income account does not automatically appear.  So I manually added them again and ck tested another invoice and it still does not add a late fee when it’s over due.   I set up another QBO account to test it, when I turn late fees on, the late fee income account is added and the late fee is added automatically to the test invoice when it was past due.  So why will my system not automatically add late fees??

We appreciate your patience and hope this doesn't happen again when contacting our Customer Care Team, @AdSecurity.

I'm here to help you fix your concern. Before that, I'd like to know more details about your concern or did you received any error message when adding late fees? This way, It will help us take a closer look at your issue and provide you with an appropriate solution.

Additionally, you can visit this article for more details on managing and setting up a personalized late fee: Apply late fees to overdue invoices automatically in QuickBooks Online.

You can also post here again if you have any additional QuickBooks-related concerns. It'll be my pleasure to cater to them again. Stay safe!

No error messages. Just when I turn back on late fees in the settings the “late fee income” account does not show up like it did on my test qbo account.   

I know how important it is to add late fees to overdue invoices, AdSecurity.

We have an ongoing investigation about the late fees not applying to invoices automatically in QuickBooks. I'd recommend contacting our QuickBooks Support Team to notify you once this issue is resolved. Rest assured that our engineers are working to fix this.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

To ensure that you'll be assisted on time, please see our support hours.

In the meantime, you can manually add the late fees to your invoices. For the detailed steps, please see this article: Apply Late Fees as a Line Item.

Additionally, I've added an article that'll help you learn about how to automatically or manually remind customers when the invoices are soon to be overdue: Set up Invoice Reminders.

Please keep us posted if you need assistance managing your sales transactions. We want to make sure your record is accurate.

SO once again NOONE AT QBO KNOWS HOW TO READ..   Because I have said, I have contacts QBO "Experts" several times over SEVERAL months and no-one knows anything.  (not sure why I though this would product any different results but I had to try)    I have a case # INV-83270 from months ago...   The issue is not a GLOBAL issue with QBO because ONCE again, if you read my message, I set up a new TEST QBO account and the late fees were applied on that past due invoice as its suppose to, so its something specific to MY account.  Trust me, at this point I am more of an EXPERT with QBO than your "EXPERTS", all they do is search probably google for the answers and follow the standard tech support play book and try a private browser, clear history, try incognito, try different browser....  $85.00 a month and the software will not calculate a simple LATE FEE??  The most basic function of any accounting/ billing software and QBO does not work and none of the experts can figure out why...

It is now a year later and this intermittent late fee issue is still a problem............

One year later.... still an issue on my end as well...

My issue is constant,  No one at QBO knows how to resolve it and the ticket i opened on this a YEAR ago and I've heard nothing.  Its costing me money every MONTH in missed late fees..   The most basic function of a software to apply late fees to a past due invoice and QBO FAILS..