We received a credit card payment without creating the invoice first how do we fix?

Hello there, deana6.

When the payment is received, you can record it as a sales receipt or deposit the payment directly to the bank account. If you're going to use the Sales Receipt, follow the steps below:

1. Go to the +New button.
2. Select Sales Receipt under Customer.
3. Choose the name of the customer. Then, enter all the required information.
4. Make sure to enter the same total amount you received.
5. Select Credit card in the Payment method.
6. Once done, click Save and close.
   

For deposit, here are the steps to follow:

1.  Still, go to the +New button.
2. Select Bank Deposit.
3. Choose a bank account.
4. Select a currency. Then, scroll down to Add funds to this deposit and fill in the necessary information.
5. Make sure to choose the correct income account.
6. Finally, click Save and close.
   

You can check these articles for additional information:

• Create and send sales receipts.
• Record and make bank deposits. 

I'll be around to help if you have additional questions about QuickBooks Online. Stay safe and take care always.

Hi deana6,

Hope you’re doing great. I wanted to see how everything is going about handling the payment you've received prior creating an invoice for this transaction. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!