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carneydp
Level 2
posted
‎August 05, 2021 11:21 AM
last updated ‎August 05, 2021 11:21 AM

We use JOIST which feeds inv. into QB nightly. Inv. numbers are 6 digits/beginning with 00. Unfortunately, the 00 drops off when synced into QB (so they don't match)Help

 
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Best answer August 05, 2021
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Charies_M
Moderator
Moderator
‎August 05, 2021 01:24 PM

We use JOIST which feeds inv. into QB nightly. Inv. numbers are 6 digits/beginning with 00. Unfortunately, the 00 drops off when synced into QB (so they don't match)Help

Hello there, carneydp.

 

Transactions sync in QuickBooks depends on what Joist allowed. Since Joist is a third-party application, I suggest contacting their support. They can check the settings of the app and make sure Joist 6 digit invoice numbers are syncing.

You can use Google to check for their most updated contact information.

 

Additionally, we have easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.

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3 Comments 3
carneydp
Level 2
‎August 05, 2021 11:34 AM

We use JOIST which feeds inv. into QB nightly. Inv. numbers are 6 digits/beginning with 00. Unfortunately, the 00 drops off when synced into QB (so they don't match)Help

can anyone help me? I need to find out why QB is not syncing over Joist 6 digit invoice numbers; beginning with 00. It's dropping them. Thus confusing our customers with example: Inv. 1960 or 001960. Same invoice. Thank you

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Charies_M
Moderator
Moderator
‎August 05, 2021 01:24 PM

We use JOIST which feeds inv. into QB nightly. Inv. numbers are 6 digits/beginning with 00. Unfortunately, the 00 drops off when synced into QB (so they don't match)Help

Hello there, carneydp.

 

Transactions sync in QuickBooks depends on what Joist allowed. Since Joist is a third-party application, I suggest contacting their support. They can check the settings of the app and make sure Joist 6 digit invoice numbers are syncing.

You can use Google to check for their most updated contact information.

 

Additionally, we have easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.

Reply Join the conversation
carneydp
Level 2
‎August 05, 2021 01:29 PM

We use JOIST which feeds inv. into QB nightly. Inv. numbers are 6 digits/beginning with 00. Unfortunately, the 00 drops off when synced into QB (so they don't match)Help

thank you we will contact JOIST only their CS sucks....only online chat which makes it very difficult. But will give it a shot. Thank you so much.

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