We use online payments in BuilderTrend and it did not send the payment fee to QuickBooks Online. Has anyone experienced this and how do we resolve it?

Good morning, @deborah30. 

It's great to you see you back in the Community. I can point you in the right direction to get the payment fee to QuickBooks Online. 

I appreciate you coming here with your question. However, the best route would be to contact BuilderTrend directly to receive the proper answer based on your business. Here's their contact information: 

• Phone: 1-888-415-7139
• Email: support@buildertrend.com

They also have a support page that you can visit to help you out further. 

Keep us updated on how it goes. I'm only a post away if you need me again. Have a wonderful day! 

Thanks Candice.

I did call them beforehand and their suggestion was to wait as it may not have synced yet.  

I have experienced this and it is very frustrating.... only happens with one vendor, but not all of the time. Any advise would be helpful. 

Hi there, @Jack McC.

I understand that you're encountering difficulties with the payment fee not being sent to QuickBooks Online from BuilderTrend. To assist you further, I recommend reaching out to BuilderTrend directly for tailored support related to your business. 

Please keep us informed about your progress. If you require any further assistance, feel free to reach out to me. Keep safe!