What happened to the scheduling of contractor payments functionality in QBO? Now the ability to select a future payment date is gone.

Let's investigate what's causing the future payment gone when paying a contractor, dw95b.

Are you referring to recurring expense/check payment? We can try opening a new expense/check and set it up as a recurring transaction to set future payments to the contractors. Then, check if the Create _ days in advance field is showing in the transaction.

If the same thing happens, try accessing QuickBooks Online (QBO) in a private or incognito window. There are times that your default browser is filled with data and temporary files from previously visited websites. This helps us isolate if this is a browser issue or not.

If it works, go back to your original browser and clear the browser's cache to delete the temporary Internet files. You can also use a supported, up-to-date browser.

For more details about resolving browser issues, you can check out this article: Troubleshooting browser problems.

Keep me posted if you need a hand with running recurring bill transactions or any QBO related. I'm always here to help.

Hi RCV:

First, thanks for the reply.

Let me make sure we're on the same page...

I'm talking about the "Contractor payment" functionality associated with QBO Payroll.  I used to be able to schedule a payment to a Contractor in the dialog that opens after clicking "Pay with direct deposit" on the particular Contractor.  The dialog now looks like:

To be clear, I've always used the Windows Universal (Electron based) app downloaded from here:
http://http-download.intuit.com/http.intuit/qbowinclient/download/index.html?referrer=qboApps

However, I have verified the same problem exists when running QBO from either Chrome or Firefox.  I don't think this has anything to do with browsers, cookies, ..etc.  It appears the functionality has simply disappeared from QBO.

The version reported from the Universal Windows app is:  4.0.9.

This feature first appeared in the April 2019 release, and was announced here:

https://www.firmofthefuture.com/content/quickbooks-online-new-features-and-improvements-april-2019/#...

I would appreciate knowing what happened to the functionality, and when will it return.  The ability to "Pre-schedule a future Contractor payment" was hugely useful to me, and similarly, will be huge disappointment if it does not return soon.

thanks,

dw

I appreciate you performing some troubleshooting steps to fix the contractor's direct deposit feature, @dw95b.

We haven’t received any reports from other users experiencing the same behavior. I highly recommend contacting our Customer Care Team for further assistance.

They have tools capable of pulling up your account in a secure environment and send a ticket to our engineers for review. 

Here’s how to contact our phone agents:

1. From the Help icon, click Contact us.
2. Enter a short description of your concern.
3. Hit Let’s talk.
4. Select Start messaging or Get a callback.

Please check out this article for more information about this option: Contractor direct deposit. 

Please let me know how your interaction with our support goes and if you need anything else. I'm here and always ready to help. Take care!

I contacted online support yesterday as you recommended.

The QBO Support Rep said this is a "known" problem, and advised me to wait one more day to see if the problem is resolved -- presumably by updates/changes on the Intuit back-end systems.

From checking just now:  problem still exists, so I'm planning to contact Support again today.

Not particularly impressed with how this issue is being handled so far...

I am having the same issue and cannot get any answers.  I would love to know how/if this issue gets resolved for you.

I am also having the same issue!!!. Its is usually not helpful to call any QBO customer service when have an issues a you get routed to India or the Philippines and you get people reading scrips that cant help unless it is written on script. QBO destroyed its customer service back in 2016 to likely cut cost at the expense of actually have "real" customer service (which it used to have up to around 2016) so when one has a real issue you are always on your own and having to hope to find the issue here on the community blog and hope a fellow user has also identified the issue and a possible a solution. QBO HAS NO WORKING CUSTOMER SERVICE ANYMORE TO HELP WITH REAL ISSUES. THEY HAVE COST CUTTING OFSHORED PEOPLE ANSWER PHONES AND READING SCRIPTS AND THINK THAT IS CUSTOMER SERVICE!!!...extremely frustration to always be alone on your own to have to figure out every real issue without any working QBO customer service when on has a real issue related to ones bookkeeping system which is the heart of ones business. This issue which started on Weekend of April 8, 2023 that now limits the ability of users/bookkeepers to schedule out payment deposit dates in the future beyond a now new system limited date for Contractor Payment is simply a ridiculous and stupid change made by someone at QBO who clearly has no clue on how a business works and this needs to be fixed to go back to the original flexibility to allow users or scheduled a date in the future when a contractor payment should deposit without having a system applied limitation!!

Hi @drefl,

I recognize your frustration regarding our support team and your issue with the contractor's direct deposit payments.

To ensure we are on the same page, may I know if you receive any error message upon entering a scheduled payment for your contractors? Any additional information could help us provide the best resolution to your concern.

You can reply with your additional details below. The Community team and I are always here to help you with your concern.