What to do when my vendor does not have an email account for bill pay.

Why does your vendor need to provide their email account?

Why does the email you enter in the Bill pay change your email in your vendor account.  This is a problem when you need to submit a PO because the bill pay email changes the email.  We need to be able to have Purchasing email address and AP email address.

Hello there, Rlambert0412.

I'm here to give answers to your email inquiry when entering it in Bill Pay and why it changes the email in your vendor account in QuickBooks online. 

When you process a vendor payment via Bill Pay, they're the ones responsible for sending the payment information to the email address on file for the vendor in the Email Address field. That said, if you want to change your vendor's email address, you'll have to change the vendor's email from there.

Here's how:

1. Go to Vendors in the navigation menu, then click Edit.
2. Enter or change the Vendor's email address.
3. Once done, click Save.

You can read this article to learn more about using QuickBooks Bill Pay for QuickBooks Online: Learn about QuickBooks Bill Pay.

Moreover, if you want to review which bill pay add-on you have in QuickBooks Online, you can visit this article to learn how: Check which Bill Pay you are using in QuickBooks Online.

If you have other questions about configuring the emails in Bill Pay, don't hesitate to click on the Reply button and leave a comment. The Community will always be here to answer them. Have a good one!

I understand how to change a email in the vendor file.  The issue is it erases the email address you need for purchasing.  There needs to be a place for separate emails in the vendor file.

Hello, @rlambert0412.

I understand that having the purchasing email and bill pay email to a vendor would be of great convenience for you and your business. However, it's currently unavailable in QuickBooks Online.

With this, I recommend sending feedback to our product engineers. This way, they can consider adding this feature in future updates.

Here's how:
 

1. Click the Gear icon in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4. Click Next to submit.

Additionally, you can read through this article related to Bill Pay: Learn about QuickBooks Bill Pay

 
Let me know if you have further questions about tracking your expenses. I'm just a reply away. Keep safe!