When entering or setting up a new cc for a cust. I get an error to check the info. It won't save. But entering it from the invoice screen, it goes through.

QuickBooks Online is soooo buggy! It's honestly amazing.

Just wait for an Intuit employee to blame your browser. It shouldn't take more than an hour or so.

Right?! It doesn't happen all the time, but this week I entered 5 new credit cards for separate customers and 2 of the 5 won't save. It happens often enough that I cross my fingers every time I enter a new credit card. 

Thank you for informing us that the system allows credit card payments through the invoice screen, toni31.

Can you tell us the exact wording of the error message when saving the customer's payment details?  This will enable us to provide you with the most accurate steps so you no longer need to look up the credit card information when processing payments.

In the meantime, let me share these articles for additional guidance in case you might need them in the future:

• Edit A Customer's Credit Card Information In QuickBooks Online
• Fix Customer's Declined Credit Card Payments

Please reply to this thread to share additional details about the error. We're here to help and look forward to your response.

Credit Card Information

! Did you enter your credit card info correctly? 

Make sure your credit card info is correct and try saving again. 

Hi, @toni31.

I appreciate you getting back on this thread and adding information about the error you encountered when modifying your customer's account. I'm here to share some details about it.

When getting an error "Did you enter your credit card info correctly? Make sure your credit card info is correct and try to save again" when the risk/security blocks the merchant from attempting to store credit card details in the Wallet due to too many previous failures in a short period. Our engineers have determined this is working as designed. 

That said, I recommend sending this feedback to our Product Development team to share your suggestions about this matter.

Here's how:

1. Click the Gear icon and choose Feedback.
2. Enter your feedback Suggestion.
3. Press Next.

Moreover, we can track the progress of our feature request by visiting our Feedback forum page.

In addition, you can learn more about accepting online payments by checking out this handy article: Receive and process payments in QuickBooks Online with QuickBooks Payments.

You can always reply on this thread if you need anything else with managing your customer's credit card payments. We're always here to guide and assist you whenever you need help.