Showing results for 
Search instead for 
Did you mean: 
Deb De
Level 1

When I create a receipt, each of my items is automatically entered into the Checking Account registry as a withdrawal.  When I make the deposit, it does go into the Checking Account registry, but all that does is cancel the debit from the items on the receipt.  I have to manually enter a deposit to reconcile the account.  When I look at income it is $0.  I know I am missing something here, but what?

QuickBooks Team

Thank you for contacting us, Deb De,


Are you using the Enter Sales Receipts feature to record the entry in QuickBooks Desktop? If so, this transaction will show as a deposit whether directly to your bank or from the Undeposited funds as money in. Hence, the amount is debited to the Checking account when you open the Transaction journal report.


To verify this, open the receipts. Go to the Reports tab, then click Transaction Journal. See the attached screenshots below for your visual guide.


If only one transaction is impacted by the withdrawal entry, you can delete and re-create it. Otherwise, there could be some issues with your data. You'll want to repair the company file by running the rebuild data tool. 


Let me show you how to fix this:

  1. Go to the File menu, then hover over Utilities and select Rebuild Data.
  2. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
  3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
  4. When the tool finishes, select OK.
  5. Go to the File menu. Then hover over Utilities and select Verify Data.
  6. Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, select OK. You can keep using your company file. You don't have any data damage. If it finds an issue with your company file, select Rebuild Now.


I'd also appreciate it if you can provide more details about the entry, a screenshot maybe. This will help me find out what's going on with your transactions.


Stay in touch by commenting below. I'm always right here to help.

Community Champion

@Deb De 

RE: When I create a receipt, each of my items is automatically entered into the Checking Account registry as a withdrawal. 


This happens when the items use your bank account instead of an income account.


To fix it, edit the items and change the account to an income account and if you're prompted as you save the change, answer Yes to updated existing data.

Deb De
Level 1

Sorry I disappeared!   So would I just create an account named "Income"?   Do I make the deposit into my checking from the receipt or from the Income account?

Community Champion

If you record your Sales Receipts using the default method, they'll appear in your Undeposited Funds account waiting to be deposits.


Deposit them by creating a deposit transaction, where they'll appear automatically.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up