When sending invoices and estimates, is there a way that the customer can respond to me directly and not go to main admin of QB? Replies all go to admin in stead of user

Hello there, Elisa.

Currently, responding to emailed invoices or estimates will automatically be sent to the primary admin. As a workaround, you can consider editing the To field manually to add the specific user and remove the primary admin when sending a reply.

I understand that you want your customers to respond to the email directly to the specific user. Since this option isn't available, I suggest submitting feedback directly to our product engineers. They may look into this suggestion further and consider adding the option in QuickBooks Online. To submit feedback, you can go to the Gear icon and select Feedback. Then, enter your suggestion and click Submit Feedback.

You can also visit our Customer Feedback page. This will help you track the status of your product request and get the latest updates from our developers. Updates such as how the recent enhancement made to QBO helps our business owners, like you.

Please touch base with me here for all of your QuickBooks needs. I'm always happy to help.

@elisa-insideplan 

You may consider having a 3rd party appt integrate with QBO

Do you have any recommendations?  QBD integrated with Microsoft Outlook.

What kind of business do you run? A field service company or else?