Where is my envelope transfer

Good morning, jubic33-gmail-co.

Thanks for taking the time to reach out for support here in the Community. I'd be glad to lend a hand with your questions about envelope transfers when using QuickBooks Cash.

The time frame for the money to transfer depends on where it is coming from and/or going to. According to the envelopes article, if you're transferring money from an outside account, it takes 3-5 business days. This is standard for ACH transfers. The money first goes to your QuickBooks Checking account, and then it gets moved to your envelope. Additionally, transferring money from existing funds in your QuickBooks Checking account to an envelope is instantaneous.

I recommend checking out the following article for even more info about creating envelopes to set your funds aside.

Please don't hesitate to reach back out if you have any other questions. The Community is always here to help!

I can assure you, Moderator, that the transfer internally from an Envelope to the QB Checking account is NOT instantaneous. It has been SEVERAL DAYS and I still DO NOT SEE MY TRANSFER!!!!!! This might be the last straw for me with QB checking. It is more trouble than it's worth at this time if the transfer feature doesn't work as I was told it would. Absolutely ridiculous and horrible customer service.

THIS IS NOT TRUE, Moderator. I have attempted to transfer money from an Envelope into my QB Checking account and it has been SEVERAL DAYS and still no sign of my money!!! This is EXTREMELY problematic, as I have been holding the bulk of my business funds in envelopes.... BECAUSE IT WAS SUPPOSED TO BE AN INSTANT TRANSFER. After this is resolved, I will be transferring my money all out of QB checking and closing these accounts. The lack of customer service options is RIDICULOUS and nothing works as it's supposed to.

This isn't the kind of service we'd want to your experience, @Wildstead. Let me address your deposit concern so you can get back to business. 

You'll want to ensure you have enough balance in your funds to avoid errors and delays in the future. 

If you haven't received an email or need help resolving the hold, I'd recommend contacting our Payment Support Team. They'll securely pull up your account and work with you in lifting the hold status. Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose how you'll want to get in touch with the support.

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

I recommend checking out the following article for even more info about creating envelopes to set your funds aside.

If you need help reconciling your bank accounts after dealing with income and expenses, check this article for a guide: Reconcile an account in QuickBooks Online.

Feel free to reach out to me again with any QuickBooks-related questions you may have. I'll always have your back.