I understand that you're experiencing difficulty in inactivating a class in QuickBooks Online (QBO), @treasurer. I'm here to assist you in resolving this issue.
Firstly, it's important to ensure that you're not encountering any error messages when trying to make the class inactive. If you are, please provide me with the exact error message. This will help us assess and identify the problem more accurately.
Normally, making a class inactive is possible. However, if you're unable to inactivate the class and nothing happens after attempting to do so, we can perform some troubleshooting steps to determine if the issue is related to your browser.
To get started, open an incognito window to prevent your browsing history from being saved. Here are the keyboard shortcuts based on your browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private browsing session doesn't works, you can clear the browser's cache to improve the program's performance. Alternatively, you can also use other supported, up-to-date browsers as an alternative which will provide the best and most secure experience with QuickBooks.
If you want to learn more about how to manage class QBO, please check this article for your future reference: Create and manage classes in QuickBooks Online
Feel free to contact us if you have any further inquiries about classes in QBO. I'll be happy to help. Have a good one.
