Why are my categories for expenses gone suddenly? Can’t get them back on my mobile or my MacBook. Bookkeeping accurately at this point is pointless

I appreciate what you've done, Lugosen. Allow me to assist you further so your expense categories will display successfully.

Since you've already performed to uninstalled and reinstalled the app, please ensure that your mobile app is updated to the latest version. Also, I suggest contacting our support team. This way, they have the tools to access your account in a secure environment and allow them to conduct a thorough investigation.

Here's how:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

As a workaround, we can refresh the data within the app to bring those missing categories back on the app. When expense categories aren't showing, it is likely caused by a sync issue or using an outdated mobile app version. Here's how to do it on iOS and Android devices: 

For iOS devices: 

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.
4. This will free up the storage without deleting your app's documents and data.

For Android devices: 

1. Go to Menu ☰ then tap More Options ⋮.
2. Tap Settings, then select Refresh Data.
3. Tap YES to confirm.

Additionally, you can check out this article if you want to run a Profit and Loss report using the QuickBooks Online app:

• Run your Profit & Loss report using QuickBooks Online for Android
• Run a Profit & Loss report using the QuickBooks Online app (iOS only)

Please don't hesitate to reply in the comment section if you have more questions about managing your expense categories. We're always here to lend a hand.

I’m also having the same probelm and.Been like this for weeks 

bery frustrating 

Hello there, Claire.

It seems that you've posted the same concern twice. My colleague ArizA has already responded to your inquiry.  

You can check my colleague's response through this link: https://quickbooks.intuit.com/learn-support/en-uk/do-more-with-quickbooks/re-some-of-my-categories-h....

Please let us know if you have additional questions about QuickBooks. We'll be here to help you in any way we can.