Why are new invoices not showing in mobile application?

Not sure why they were not on mobile, but I did a refresh data and there they are.  

Hi I am currently having the same issue with the android app and have to uninstall every few days, it's only on one of my android devices. I'm just wondering if they have come up with a solution yet since it looks like this issue has been going on for well over a year or are they just trying to sweep it under the rug?

Thanks for joining in this conversation, @Acpolock30. We can perform a few troubleshooting steps to get the application in working order. 

I recommend clearing the app's data to refresh QuickBooks and fix any common issues when viewing transactions. 

Here's what you need to do:

• Android - Press the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
• iOS - Select the menu at the top right, then choose Help & Feedback. Then, select Refresh Data and Refresh.

If the problem persists, uninstall and reinstall the app to ensure the QuickBooks features are updated. 

You can also visit this page to know more about how to download the QuickBooks Online mobile app. 

Otherwise, I recommend contacting our Customer Support team to help you check what's causing this to happen.

Feel free to ask more if you have additional concerns on your mobile apps, @Acpolock30. Take care!

i try to refresh data for a week now i updated my phone uninstall and reinstall the app 25 times i try to open the app on a different phone i keep getting the error

Error

There was a problem syncing your data 

Wait a few minutes and try again.

Retry

Cancel

Hi there, @lasker561.

Thank you for all the troubleshooting you did to get rid of the error. I understand how time-consuming it is to be unable to view invoices in the mobile app. Please know that this is not what we want you to experience.

Since you've done everything on the app, I recommend contacting our experts through the website. They have the tools to investigate this issue further while protecting your data. Rest assured that they're willing to resolve this matter with you.

Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Please check out this article for our support hours: QuickBooks Online Support. It is to ensure we cater to your needs on time.

In the meantime, you'll want to check out these entries on the website. You can select Sales under the menu on the left panel to locate the Invoices tab.

See this article to learn how to personalize and enhance the sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Bookmark this reference to entering customer payments in the program: Record invoice payments in QuickBooks Online.

I'm always up to answer any additional questions you may have regarding your receivables. Feel free to reach out to me in the comment section below.