Thank you for reaching out about the issues you're experiencing with creating and editing sales receipts in QuickBooks Online, Shselph. I'm here to help you resolve this matter quickly and effectively.
To better assist you, could you clarify what happened when you attempted to create a new sales receipt? Did you encounter any error messages? Additionally, was the system unresponsive or stuck during the process? Understanding these details will help me pinpoint the root cause of the issue.
In the meantime, I recommend performing these troubleshooting steps to isolate the issue with saving sales receipts. Numerous cached files in your browser can sometimes cause unusual behavior in your QuickBooks Online (QBO),
To start, let's access your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys below to open an incognito window in all supported browsers:
Mozilla Firefox: CTRL + Shift + P
Microsoft Edge: CTRL + Shift + N
Google Chrome: CTRL + Shift + N
Safari: Command + Shift + N
After starting a new private browsing session, please log into your QBO account and check if this resolves the problem. If yes, proceed to clear your browser's cache to help the program run smoothly and eliminate technical issues. You can also use other devices and supported browsers as alternatives.
Furthermore, I’ll share valuable resources to help you manage your sales receipts in QBO. These resources cover how to personalize the sales form and add discounts:
I want you to know that the Community team is always here to assist you with any future QBO inquiries. If you have questions about other sales forms or entries, reply below. We're dedicated to providing the support you need every step of the way.
