Why have my clients been deleted or made inactive in Quickbooks Online?

Welcome to the Community forum, astyrianmts. I'm here to assist you with reactivating your inactive client in QuickBooks Online.

In QuickBooks Online, clients can appear as deleted or inactive due to various reasons. When clients are marked as deleted or inactive, it typically means they have been made inactive in the system. This status is often a result of merging duplicate clients, where one client is made inactive during the merging process.

To restore your clients in QuickBooks Online without the need to manually re-enter them, follow these steps below:

1. On the left pane, click Sales.
2. Select the Customers tab.
3. Click the Gear icon above the ACTION icon.
4. Put a mark next to Include inactive.
5. Find the customer and click the Make active link in the ACTION column.

Moreover, I'm sharing this reference to assist you in personalizing and adding data on your sales layouts: Customize invoices, estimates, and sales receipts in QuickBooks Online.

You may also like to understand how to dispatch statements to offer clients overviews of their invoices, payments, credits, and balances: Create and send customer statements in QuickBooks Online.

Feel free to reach out if you need clarification on a different topic or have any further inquiries while using QuickBooks. I'm here to assist you, and I wish you and your business continued success.

@ChristineJoieR  Try again, only this time, actually read the OP's post.

Tried above instructions, but any (Deleted) Customers are not even showing in the list when Inactive box is clicked to show 

I've got you covered, Chubbiepig. I'll guide you through the process of how to resolve this customer list and ensure you'll be able to proceed with your business task in QuickBooks Online.

Browser's cache can impact QuickBooks' functionality and lead to missing tabs and functions. With that, we need to accomplish a browser troubleshooting method to resolve the issues while navigating your account.

First, let's log into your account using an incognito window to eliminate the chance of a webpage problem.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

When you can view the customers, it means there are data-related issues. To resolve this, please clear the browser's cache. If the problem persists, you can use another supported browser.

Moreover, to assist you further, I recommend checking out these articles. They offer comprehensive information and step-by-step instructions on managing invoice payments and customizing sales forms effectively:

• Record invoice payments in QuickBooks Online.
• Customize invoices, estimates, and sales receipts in QuickBooks Online.

If there is anything I can do to assist you while handling your customers in your QuickBooks Online account, do let me know. We appreciate you swinging by today.