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userqcontrol-lawn
Level 1

Why is my email showing an extra text version on a estimate and invoice? I can not get it removed, im using my iphone and ipad?

 
2 Comments 2
Mark_R
Moderator

Why is my email showing an extra text version on a estimate and invoice? I can not get it removed, im using my iphone and ipad?

Let's get this sorted out, @userqcontrol-lawn.

 

You'll want to review the Default email message on your sales form delivery method on the mobile app to check if there's an extra text from there. Then, change it if needed. Here's how:

 

  1. Go to the Settings menu and select Sales Forms.
  2. Tap Default email message.
  3. Review the message and the subject. Then, change it if you see some extra text.
  4. Select Save.

 

Once done, you'll get rid of the extra text showing on your estimate and invoice email. Here's an article you can read for more details: Customize invoices on the QuickBooks Online mobile app.

 

You might also want to check out this article to learn how the QuickBooks Online app works for you: QuickBooks Online app overview.

 

Should you need any assistance managing transactions through the mobile app, I'm available here to help any time!

Shari
Level 2

Why is my email showing an extra text version on a estimate and invoice? I can not get it removed, im using my iphone and ipad?

WOW….I could’ve answered this question better and I’m not a QB “employee”!!! The question was why the estimate is being emailed with a “text version” and then the PDF version below. It looks horrible. It has nothing to do with the email or estimate message as you suggested and everything to do with the fact that QB can’t fix it! 

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