How was this fixed?  I am having the same issue importing bank information from Chase and all the data is masked with x's .  Just spent two hours with a rep and they are blaming Chase even though I have another business with chase that doesn't have the same issue with importing data.

I understand the inconvenience this has caused you, turtlepop. 

Allow me to share some information about this matter. QuickBooks Online (QBO) depends on the information shared by your financial institution. 

Since you mentioned that one of the data you imported from Chase wasn't affected, I recommend contacting QuickBooks Online Support. This way, they can investigate this further and provide additional troubleshooting steps to get this resolved. They have the tools that can review your account details securely.  

 Here's how: 

1. Go to the Help icon, then select the Search tab. 
2. Choose Contact Us. 
3. Enter a brief description of your situation in the What can we help you with? area. 
4. Click Continue, then choose Chat or Callback. 
   
   

To learn about how to review your downloaded bank and credit card transactions refer to this article: Categorize online bank transactions in QuickBooks Online.

Please let me know if you have more questions about importing transactions in QBO. We're always here to help.

Hi Rubielyn_J,

Thank you for having the team fix this masking error with Chase connections. Please note, I see the masking error now appearing in the bank feed from Capital One credit cards. Can you have the same team promptly fix it there also? I'm sure it's the same issue, a little bit of a whack-a-mole, and since they have already sourced the problem and fixed it they probably instantly know how to do the same with Capital One.

This is brand new--as late as 11/8/23 transactions still had numbers, and as early as 11/11/23 the masking problem appeared.

Here are examples pasted straight from QBO and my online bank statement FYI:

Example 1:

QBO memo: SUNOCOXXXXXXXXXXXXQPS"

Hello there, @Baldwin. 

Thank you for bringing up the issue of the masking error that you are still experiencing in the bank feed from your Capital One credit card. 

To resolve this issue, I suggest that you get in touch with our support team in QuickBooks Online (QBO). They have the necessary tools and expertise to provide you with live support and help you identify the root cause of the problem. Please contact them for a more informative discussion.Here's how:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

Just in case you want to reconcile your bank transactions, please visit this article for guidance: Reconcile an account in QuickBooks Online.

Please drop a comment below if you have further concerns and follow-up questions about bank transactions in QBO. I'll be here to provide further assistance.

Sorry... no, I don't have time to go through that whole process again... As a courtesy I've already spent the time giving your team the heads up on this related issue here and would expect you to drive the solution forward without further involvement from me.

Hello, I have been using QBO for over 2 years to manage our companies books, and haven't had any issues with the bank transaction details coming up so that I can correctly allocate things correctly, however for the past 2 weeks, I am now getting "xxxxx" which has rendered my rules useless and increased my work time exponentially as I'm now having to manually cross-reference every transaction from my bank account. 
I rang a help desk person from QBO who said it was my bank's fault, but it appears perfectly in their feed and before was coming across fine. I know do a google and find this feed with multiple people having the same issue!!!??? What do I need to do to resolve this because I can't keep operating like this!

Thank you for consistently choosing QuickBooks as your business partner, kiacrowe.

I understand how inconvenient it is to deal with the recent issue with masked bank transaction details in QuickBooks Online (QBO) and the impact it has had on your ability to effectively use banking rules.

It's important to note that QuickBooks Online relies on your bank's data to populate transaction details, including the transaction description. If your bank is masking or not providing the necessary information, it can affect the accuracy of the data displayed in QBO.

However, there is a workaround that can help you continue utilizing banking rules effectively. QuickBooks Online allows you to manually upload bank transactions using CSV or QBO files provided by your bank. 

By manually uploading bank transactions, you can bypass any limitations imposed by your bank's data sharing and ensure accurate transaction details in QuickBooks Online. This will enable you to utilize banking rules effectively and streamline your categorization processes.

Furthermore, if you choose to manually upload your bank transactions, it may upload transactions that were automatically downloaded to QuickBooks. However, you can avoid those duplicates by excluding them. Here's an article for your reference: Exclude a bank transaction you downloaded into QuickBooks Online.

If there's anything else I can assist you with or if you have any further questions, please don't hesitate to let me know. I'm here to help!

This didnt work. It still shows an X. How long does the update take?

Welcome to the Community, @lara26. Let me provide information about your QuickBooks Online (QBO) bank transactions.

Many financial institutions are now using an OAuth connection service to ensure that sensitive information is securely transmitted between their system and QBO. As part of their commitment to safeguarding your account, they may regularly update the security measures to align with the latest industry standards and best practices. This may involve encrypting certain transaction details during syncing, making details masked or shown as X.

Additionally, you can also follow the workaround suggested by my colleague above to manually upload bank transactions using CSV or QBO files from your bank.

To assist you better, can you please tell us which bank you use? This will help us understand the issue more clearly.

After sorting this out, make sure to reconcile your accounts to keep your books accurate and up to date.

Please comment below if you have further concerns and follow-up questions about bank transactions in QBO. I'll be here to give more assistance.

The (beta) interface with KBC Belgium as teh same "X" issue as Chase bank integration had. 
Makes it impossible for Quickbooks Online to derive supplier or customer from the bank payment data.

This issue still exists. 

I'm joining this conversation to inform you that it's an update from your bank to improve security and protect your data, Brian.

Before anything else, what is the name of your bank? To see if your bank uses OAuth to connect with QuickBooks Online, visit the Bank OAuth page.

Since QuickBooks depends on how your bank provides data, you can contact your financial institution for guidance on how to unmask the details when importing them into our program. You can share feedback directly with them regarding this one.

You can also submit your insights directly to our product engineers. This way, they'll hear your voice on how you prefer to review your data in the bank feed.

In the meantime, you can manually upload your transactions using the CSV file. Here's how:

1. Go to the Transactions menu and select Bank Transactions.
2. Choose the blue tile for the account you want to upload the transactions.
3. Select the Link account dropdown arrow.
4. Click Upload from the file

Additionally, I'm collecting these articles for guides about categorizing and keeping your accounts accurate:

• Categorize and match online bank transactions in QuickBooks Online.
• Learn the reconciliation workflow in QuickBooks.

Reply to this thread if you've got concerns about reviewing and organizing bank transactions. I'm ready to help you.