Hello there, info. Let's resolve this issue by doing some troubleshooting steps.
The reason the late fees feature isn't working for one of your customers could be that it has been inadvertently turned off. To ensure this functionality is enabled, I'll assist you in navigating to the customer's profile settings.
Here's how:
- At the left navigation panel, select Sales.
- Click Customers.
- Choose your customer name.
- Select the Late Fees tab.
From there, you can check if this feature was enabled or disabled. If it's disabled, you can toggle it so that this customer can use the late fees feature.
If the issue persists, you can open your account in private browsing mode to see if this has something to do with your browser.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
After signing in, you can double-check the late fees again. If this resolves the problem, return to your default browser and clear the cache to refresh the page. Then, start with a clean slate. Alternatively, you can also use other supported browsers.
I'm adding these articles you can use in the future:
If you have additional concerns about the late fees feature in QuickBooks Online, please don't hesitate to post them here in the Community.
