Why there's a skipped invoice number?

I'm delighted to have you here, @management-je2te.

I can share insights on why there are numbers skipped when creating an invoice in QuickBooks Online (QBO).

The abovementioned concern happens if invoices are deleted from your company file. Since QuickBooks will assign transaction numbers according to their order, it will also automatically set the following number regardless if the previous one is voided or deleted.

To check, you'll want to utilize your Audit log report to ensure there are changes made to your account. Here's how:

1. Go to Settings, and select Audit log.
2. Select the appropriate User, Date, and Events filters from the Filter drop-down menu.
3. Click Apply.
4. Locate the deleted transaction.
5. Click the View button under the History column.
6. Under the Event column, you'll find all the information you need for the transaction.

Moreover, you'll want to review the invoices and manually correct the order of the number from where it was inaccurately assigned to the latest. Once done, start creating another transaction with the proper ordering.

Furthermore, browse this article to be more knowledgeable when receiving and recording payments in QuickBooks Online.

Feel free to add a comment if you have more questions about invoices. The Community will surely assist you. Have a good one!

It is possible that a invoice number was already assigned to a deleted transaction. You can run the Audit Log report to check if that's what happened. Here's how:

1. Go to Gear icon in the upper-right hand corner, then select Audit Log.
2. Click Filter, then check the Transactions box.
3. Select Deleted/Voided Transactions for Show.
4. Click Apply.
5. Go to the Event column to see if the invoice number was already assigned to a delete invoice. 

You can manually assign the skipped transaction number in the next invoice that you'll be creating. Then, the program will automatically follow the sequence and will the assign the correct numbers in the succeeding transactions. 

There are no deleted invoices under the audit log but quickbooks has skipped two invoice numbers...  Help!

How can I correct the invoice no?  There is no edit option.

Thanks for joining the Community and getting involved with this thread, PaceElec.

Initially, I'd recommend making sure you have your Customer transaction numbers setting turned on.

Here's how:
 

1. Use the Gear icon, then go to Account and settings.
2. Access your Sales tab and click the Pencil icon for Sales form content.
3. Turn on Custom transaction numbers if it's turned off.
4. Select Save, then Done.

Once the setting's activated, you'll see an Invoice no. field when creating or editing invoices. Enter a custom number or letter sequence you want to use and save your changes.

I've also included a detailed resource about working with custom transaction numbers which may come in handy moving forward: Add custom transaction numbers to sales forms

Please feel welcome to send a reply if there's any additional questions. Have an awesome Friday!

Unfortunately, this was NOT helpful.  In the left hand screen there is a clock icon (recent transactions) then in grey the word Invoice and the "next" number in grey.  There is not an option to correct or change. 

Thanks for checking back with us, @PaceElec.

So we can get a better understanding of what you're seeing, would you mind sharing a screenshot? Please share any additional details that you can about this concern. 

In the meantime, let's go ahead and try some basic troubleshooting steps. Such as clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your invoice number. 

I'm including the links for all supported browsers that contain the steps to clearing the cache below. Once the cache has been cleared it's important to remember to restart the browser so the changes can take effect. 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

We are looking forward to your reply. Our goal is to get you back to business as quickly as possible. Chat with you soon!