Receipt snap not working

It's good to see you here in the Community, @citizensfirstfir.

Let's get the Receipt Snap feature to work so you can get back to business.

Before we start, may I know what mobile device you're using? Did you receive any error messages when utilizing the feature? Any additional information would be greatly appreciated.

In the meantime, let's refresh the data on your mobile app. This will help fix data issues on the app. Here's how:

1. In your QuickBooks Online Mobile App, select the Gear icon. 
2. Choose the Refresh Data menu.
3. Tap Yes.

Once done, go back and try the Receipt snap feature again to double-check. If it still doesn't work, I'd suggest uninstalling and reinstalling the app.

Let me know how the troubleshooting goes, @citizensfirstfir. I want to make sure this issue is taken care of.

You may want to upload your receipts from your computer or Google drive. You can check out this article for the detailed steps and information: Upload your receipts and bills to QuickBooks Online.

Wishing you all the best!

I’m using an iPhone. I was scanning in receipts three days ago and suddenly I got this message and it stopped working. All of the receipts I had scanned disappeared and this is all I see. I have updated my phone, reinstallled the app etc with no changes. I do not see in that icon anywhere to refresh data as a choice. 

I appreciate your prompt reply and sharing with us the result after doing some troubleshooting steps, @citizensfirstfir.

At this time, we have an ongoing investigation where QuickBooks users are unable to utilize the Receipt Snap feature using IOS mobile. Rest assured, our product engineers are diligently working on a fix to this issue.

To ensure you'll get an update about the resolution status, I'd recommend reaching out to our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-75208. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Select Contact Us.

You may also want to learn how to email receipts and bills to QuickBooks Online. Feel free to check out this resource for more guidance: Email receipts and bills to QuickBooks Online.

Thank you for your patience while we're working on it! Please know that the Community forum is always open to help you again if you have any concerns with QuickBooks.

Same issue please advise. I deleted and reinstalled app. Same issue. Will not refresh. 

Hello there, medinafamily10@v.

I want to make sure this is routed to the right department that can help make this Receipt snap working again.

Since you already tried all the possible troubleshooting steps shared by the previous representatives above, I recommend reaching out to our QuickBooks Care Team. They can create an investigation for this so they can closely review and fix this issue with Receipt snap.

The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

To become more familiar with how matching and managing receipts works in QBO, check out the following articles:

• Manage your receipts in the Receipts tab.
• Capture and categorize receipts and bills.

You might also want to visit our QuickBooks Online learning guides for tutorials and webinars about the product.

Looking forward to know this gets resolved. If you have other questions while working with receipt snap, just drop a reply in this thread. I'll be here to assist. Have a good one.

This is absolutely unacceptable. I have had the same problem for 4 weeks. How can I trust my small business with a company that cannot fix a software glitch in 4 weeks.  I have roughly 300 receipts piled up waiting on a fix. Not happy at all!

I have just encountered the exact same problem.

It was all working 3 weeks ago, now 'receipt snap' isn't even available.

Neither is the option to refresh data.

I called help desk and followed all the instructions, including uninstall/reinstall app.
feeling disappointed this problem you had logged from 5 months ago isn't resolved.