Received customer payment as a sales receipt. Check bounced. 2nd sales receipt created as a credit card payment. How to resolve the double payment and the chargeback?

We have different steps to resolve your concern, Vickie-donniesdr. I got you covered. 

You can record either a refund receipt or bounced check using an expense. It will help you offset the deposit and resolve the duplicate payment.

About the chargeback, I can share the article that will show you to handle everything properly: Handle chargebacks and retrieval requests for QuickBooks Payments.

Also, let me include this reference to help you manage sales receipts: Create and send sales receipts in QuickBooks Online.

You can always drop by if you need anything else. The Community is available any time to help you. Take care!

The link provided does not speak to bounced checks with sales receipts.  It only talks about credit card chargebacks.

Hello, ANACNRVP. 

I'll definitely give the article and some details to help you record bounced checks with sales receipts. 

Recording a bounced check with a sales receipt is done by entering an expense. Here's the correct article to help you out: Record a returned or bounced check using an expense.

The article talks about invoices instead of a sales receipt. There are a few things that you'll want to take note of since we're using a different transaction form:

• In Step 1, instead of using the Accounts Receivable account, you'll want to change it to the item used on the original sales receipt. Add it under the Item details section.
• Since there are no unapplied payments involved with sales receipts, you'll want to skip Step 2. The original sales receipt and the expense you created will offset your Profit & Loss report. 
• For Step 5, you have the option to recreate the original sales receipt (contact your customer to reprocess the payment) and add the fees if needed. Alternatively, you can invoice the fees as a separate transaction.

Another way to do this is to use a journal entry. Though, I'd recommend checking with an accountant first to help you with the accounts and ensure your books are balanced. 

After recording the bounced check, do you need to categorize your bank transactions for your books? This article can help you with the process: Categorize and match online bank transactions in QuickBooks Online.

Do you need to record other transactions in QuickBooks? Please let me know and I'll share other helpful guides and details. Always here to help. 

Hello, ANACNRVP.

Step 1, instead of using the Accounts Receivable account, you'll want to change it to the item used on the original sales receipt. Add it under the Item details section.

Your instructions regarding an NSF for a sales receipt don't appear to be accurate; there is no option to select an Item in an expense as there is no Item Detail section, just a category.