Hello! I see that you've been having trouble with the accuracy of the Received field in your purchase orders. I'm here to share my thoughts regarding this matter.
You'll want to double-check the most recent bill linked to the purchase order to ensure it has been correctly recorded in QuickBooks Online.
Alternatively, you can opt to delete the current bill. If it has not been marked as paid yet, you can redo the Copy to Bill procedure. Otherwise, you have to initiate the process from the beginning. Here's how:
- Open the purchase order and click the Copy to Bill tab.
- Make the necessary changes you want.
- Click Save and close.
If the issue persists, you can perform basic troubleshooting steps to see if it is a browser issue. Sometimes the search engine's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.
I'm adding these articles you can use in the future:
Don't hesitate to click the Reply button if you've got additional questions about the purchase order. I'll be here to lend some help. Have a great day!
