Hello there, @allieforwardcoun.
Resolve the error when paying an invoice with an HSA visa card is my priority. I also appreciate the time and effort you've exhaust to verify the information of the account.
To ensure the information I'll be sharing is appropriate to your concern, can you tell me more about the error that shows when paying an invoice with an HSA visa card? This also helps me check for more resources.
This needs to have the authorization to accept flexible spending card payments. For some reason, QuickBooks sometimes experience unexpected errors. We can perform some basic troubleshooting steps by following the instruction below.
Step 1: Use an incognito window:
It's likely a result of a browser error. This prevents your browser from storing additional cache files. It's a way to check issues caused by a full cache.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Step 2: Delete cache and temporary internet files:
If it works, you can clear cache and temporary internet files to optimize the browser's performance. It will also help delete the information stored in the cache. Another way is to use compatible browsers with QuickBooks Self-Employed.
If your customer's HSA card gets declined, it could be that the card is expired or the cardholder went over a specific limit (varies per card). You can ask them to verify the current status of their HSA by calling the phone number at the back of their card.
You can always check this article for additional insights: Accept flexible spending cards.
Comment below if you need more help with the payment process with the HSA visa card. I'll be around to help you further. Take care always and stay safe.
