Reclassify transactions does not assign location to payment

Thanks for joining us and for posting this question in the Community. I'll help you make sure that the transactions are reported accurately in your Balance Sheet, MessariG.

Invoices and the payments that are applied to them should be using the same location. This is because there's no option to manually locations when receiving payments. 

A possible browser issue might have prevented the payments from transferring to the invoice's location. I'll share some steps on how to resolve common browser issues in QBO. 

Start by using a different compatible browser (Chrome, Mozilla, Microsoft Edge) or use these keyboard shortcuts to start an incognito or private browsing session:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

Then, go back to the client's account and check if the payments are now reported under the correct locations. 

Allow me to share these articles for more details and references: 

• Run a Balance Sheet by Class or Location in QuickBooks Online
• Reclassify or Move Multiple Transactions at Once

Don't hesitate to reply to me and let me know if you're able to move the transactions to the correct locations. 
 

Thank you for your reply JenoP.

I have used multiple browsers in private mode and without. My client uses an Apple and sees the same thing in Safari.  This is not a browser issue, it is a QuickBooks issue and you can see it for yourself. Once you turn on locations you can choose location when making a payment; HOWEVER, you can not reclassify "Payments" using "Reclassify Transactions."  You can reclassify invoices and that is the reason why his balance sheet is out of whack.  The invoices are assigned to the correct business but the payments associated with them are not and show under "Not Specified".  The only way I know how to correct this is to go back and un-match each transaction and delete the associated payment and redo every transaction.

Hi there, @MessariG.

I appreciate you for sharing your concern and providing enough details about it.

Currently the option to reclassify transactions that use accounts payable or accounts receivable, like invoices and bills isn't available in QuickBooks Online.  I can see that  this feature would be beneficial to your business and other users. 

You'd be glad to know that you can send feedback about the feature you wish to have with QuickBooks Online (QBO).

This way, our Product Developer team can have a look and review it. There are always open for opinions as this helps improve our product to suits your business needs. To send feedback, you can follow these steps:

1. Go to the Gear icon.
2. Select Feedback.
3. Enter your comments or product suggestions.
4. Then select Next to submit feedback.

You can also see this link for more details: How do I submit feedback?

Additionally, you can always visit our QuickBooks Blog page to stay updated on the latest news and features about QuickBooks. 

In case you'll need to track all the invoices that are due on a particular day, we can customize the Transaction Detail By Account report.

With QuickBooks Online, we can also personalize your sales forms so your customers will recognize your brand.

If I can be of any additional assistance, please don't hesitate to insert a comment below. Have a pleasant day ahead.

Thanks for your response AbegailS. 

Your response tells me this is a known issue however it is not documented anywhere that I have seen letting people know that locations does not work properly.

I have left feedback before and it seems these suggestions are simply ignored.  In this case it is not a mere suggestion, this issue severely impacts a businesses financial statements. I am advanced certified in QBO and our CPA firm has been migrating all our clients to QBO from Quickbooks desktop and EVERY piece of literature from Intuit states that you need to use locations and not classes for the balance sheet to be correct.  In cases were the client starts with one location but doesn't start using locations until they open up their next location....  QBO FAILS to accurately report the balance sheet.  WHERE IS THIS DOCUMENTED?

This isn't feedback, this is a big problem with the software as any small and growing business using QBO will run into this problem unless they use their magic 8 ball to read the future and turn on locations when they first start using QBO.  Reclassify transactions should actually reclassify transactions not just a portion or half of each transaction.  BTW:  standard training tells us to use undeposited funds account....  THIS IS ACCOUNTS RECEIVABLE!  Everyone using this software is impacted by this if they follow Intuits guidelines.  This particular customer only uses undeposited funds and is cash not accrual.  THIS IS A BIG PROBLEM!