Reconciled transactions not appearing on sales reports

XL_Velo · ‎January 24, 2022

Hello, With tax time here, I'm trying to run reports for total sales in QBO. I've run several different reports, yet there are about 13K worth of transactions that are not appearing in any sales report. The transaction appears in our POS system, has been properly matched with the bank account and transaction in QBO, and has already been reconciled, however, when I run a sales report by customer, or by product summary, or just a total sales report, the transactions do not appear.

Any ideas? I've attached one example. We had 340 transactions in 2021, and this only happened with about 10 of them, but it's enough money to throw off my taxable sales report.

Thanks for any help.

AlexV · ‎January 24, 2022

Hello XL_Velo!

Let me assist you in running transactions report.

The most possible reason why some transactions aren't showing is because of the filters. You'll want to check that you selected the filters, especially the dates and accounting method to ensure the accuracy of your reports.

For your reference, please check this article that explains the difference between ash and accrual accounting methods: Choose between cash and accrual accounting methods in QuickBooks Online.

Also, you'll want to check this link for more details on how to customize your reports to get the right data: Customize reports in QuickBooks Online.

Leave a comment below if you need more help in running financial reports. Take care!

XL_Velo · ‎January 25, 2022

Thanks, I already thought of that and tried, but it does not change anything.

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Reconciled transactions not appearing on sales reports

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