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Good Evening,
My starting balance for an account I am trying to reconcile is off. When I pull up the reconciliation errors report under the link "We can help you fix it", it says there are a number of transactions with error "Amount Changed", but none of the transactions listed have a changed amount. These transactions also don't seem to correspond to the amount that the starting balance is off by. Has anyone seen this before?
Thanks,
Hello there, TCIBryce6916.
I appreciate you for performing the initial steps to fix your reconciliation issues. Let’s run another one to ensure you can reconcile the account smoothly.
Since there were no changes in the amount, you can run the Reconciliation Report. This is to see if your previous reconciliation has balanced out.
Here’s how:
Once you've identified where the issue is stemming from, you can start reconciling the account.
I’ve included some links below for additional resources. These articles contain solutions on how to troubleshoot reconciliation discrepancies.
Reach out to me again if you have additional reconciliation concerns. I’ll get back to assist further. Have a good one.
I've attached the reconciliation report for the month of October 2021, which is the only month that showed a variance. Interestingly, it showed a variance of $54.56 instead of the amount shown above at the 'Reconcile' screen. It also shows a single charge having been deleted that was for a different amount as well. Could an 'Account Change' item from an expense to COGS have created this delta between the figures?
Thanks for coming back and providing us a screenshot to better isolate the issue, TCIBryce6916.
We can click the transaction on the Discrepancy section for us to check on what happened to it. Then, we can go to the Activity column that tells us what happen to the transaction. We ca also run the Reconciliation Change Report. It displays a list of changes that were made to the reconciled transactions or accounts. Here's how
Once we identified where the issue is coming from, we can start reconciling the account. You can check out this article for more details about fixing reconciliation issues: Fix issues the first time you reconcile an account in QuickBooks Online. I also recommend reading our reconciliation guide to ensure your register is accurate.
Please know that I'm just a post away if you have any other questions about managing your register in QuickBooks. It'll always be my pleasure to help. Have a great day ahead
I am having this exact issue, but there is no discrepancy when I open the bank reconciliation for that period.
Welcome to the Community, @tgtaylor504.
I am here to help resolve the reconciliation issues.
Reconciliation discrepancies may result from the following causes:
If you don't have an accountant, find one here: Find an Accountant.
You can read through this article as a reference to undo reconciliation in its entirety: How to Unreconcile a Transaction or Undo a Reconciliation.
Feel free to visit these links about reconciliation in QBO for reference:
Feel free to contact us again if there is anything more you'd like to discuss while reconciling. I'm always here to help you out.
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