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Hi there, THH-Waimanalo.
Thank you for visiting the QuickBooks Community. We aim to deliver customer satisfaction at all times. Besides, this isn't the kind of customer service I desire you to experience. With this, I'll ensure to provide troubleshooting steps to make sure recurring invoices will automatically be created.
It could be there's a data damage issue that might've caused the invoices not to get delivered/generated but still allowing the payments to processed. That said, I suggest running the Verify and Rebuild Data Utilities to get this sorted out. The Verify Data utility identifies any potential data damage issues. While the Rebuild Data utility repairs damaged data in your company file. Before this, you'll have to secure a backup copy of your company file.
To Verify data:
- Go to the File menu.
- Scroll down to Utilities.
- Select Verify Data.
- Click OK.
To Rebuild Data:
- Go back to the File menu.
- Choose Utilities.
- Select Rebuild Data.
- Click on OK when you get the message Rebuild has completed.
For further details, you can refer to this article: Verify and Rebuild Data in QuickBooks Desktop.
If the issue continues to occur, I reccomend contacting our QuickBooks Support Team. They have the tools to pull your account to deep investigate the cause of the problem.
Please click this article to see various suggested steps on how to fix unexpected performance issues in QuickBooks Desktop: Resolve QuickBooks Desktop performance issues: Manage your data file.
Let me know if you have other questions about QuickBooks. I'm always free to help you whenever you need my assistance. Take care and stay safe always!
