Hi there, @Emmamom. I understand how challenging this is for you. Also, I appreciate you for performing some troubleshooting steps to fix this issue. This time, allow me to add other ways how to resolve this.
Since the same issue occurred though your account is updated and already performed the QuickBooks Tool Hub steps, let's restart your computer.
After restarting your computer, try to print the report. If this doesn't fix the issue, reset your temp folder permissions to trigger the system to print reports correctly. Here's how:
- Press the Windows key + R to show the RUN command.
- Enter %TEMP% and click Enter.
- Right-click an empty area of the temp folder, and pick Properties.
- Choose Security.
- Ensure all the user names and groups in Security have Full Control.
- Once the permissions have been set to Full Control, save the report as a PDF again in QuickBooks.
If this doesn't work, you can perform the other troubleshooting steps in this article: Fix PDF and Print problems with QuickBooks Desktop.
If the issue persists after the troubleshooting steps, I recommend contacting QuickBooks Desktop (QBDT) Live Support to further help you locate the root cause of your printing reports to PDF issue and provide you with the steps to fix it.
You might want to keep a copy of your original company file. You can back them up to easily recover them by visiting this article: Back up your QuickBooks Desktop company file.
Let me know if you have additional questions about printing reports to PDF by replying here. We'll be willing to lend a hand. Keep safe always.
