cancel
Showing results for 
Search instead for 
Did you mean: 
walton123
Level 3

reversing a charge to a customer

I created an invoice for a late charge.  The customer will never pay it and I will never bill him again, so creating a credit memo doesn't seem like the right thing to .  I already reconciled my bank statement for the period I created the invoice in.  If I delete the invoice, I am afraid it will cause a problem with my reconcilation.  What should I do?

Solved
Best answer March 22, 2021

Best Answers
Candice C
QuickBooks Team

reversing a charge to a customer

Hey there, @walton123

 

It's great to see you back in the Community. I can provide you with some information about if you need delete to an invoice that's already been reconciled to correct your books. 

 

Your accountant will be able to undo the reconcile so that you're able to delete this invoice to correct your books. All they need to do is use their QuickBooks Online Accountant (QBOA) account to undo the reconcile. You can give them these steps: 

 

  1. Sign in to the QBOA account. 
  2. Open the customer's QuickBooks Online company. 
  3. Go to the Accounting tab on the left-hand side of the screen. 
  4. Choose the Reconcile portion of the page. 
  5. Press the History by account hyperlink. 
  6. Pick the account you want to reconcile and date range from the drop-downs. 
  7. Find the reconciliation on the list and hit View Reports to open it. 
  8. Locate the changes your client wants to make. 
  9. From the "Action" column, select the drop-down menu. Tap Undo

 

Now you're ready to redo the reconciliation. It's that easy! 

 

Let me know how this goes. These steps should do the trick. Should you need any further insight, feel free to ask. The Community and I are always here to help you out. Wishing you and your business continued success! 

View solution in original post

2 Comments 2
Rustler
Level 15

reversing a charge to a customer

Do not delete a transaction, create a service item that posts to the bad debt expense account and use that item on a credit memo, apply the credit memo to the invoice and save

Candice C
QuickBooks Team

reversing a charge to a customer

Hey there, @walton123

 

It's great to see you back in the Community. I can provide you with some information about if you need delete to an invoice that's already been reconciled to correct your books. 

 

Your accountant will be able to undo the reconcile so that you're able to delete this invoice to correct your books. All they need to do is use their QuickBooks Online Accountant (QBOA) account to undo the reconcile. You can give them these steps: 

 

  1. Sign in to the QBOA account. 
  2. Open the customer's QuickBooks Online company. 
  3. Go to the Accounting tab on the left-hand side of the screen. 
  4. Choose the Reconcile portion of the page. 
  5. Press the History by account hyperlink. 
  6. Pick the account you want to reconcile and date range from the drop-downs. 
  7. Find the reconciliation on the list and hit View Reports to open it. 
  8. Locate the changes your client wants to make. 
  9. From the "Action" column, select the drop-down menu. Tap Undo

 

Now you're ready to redo the reconciliation. It's that easy! 

 

Let me know how this goes. These steps should do the trick. Should you need any further insight, feel free to ask. The Community and I are always here to help you out. Wishing you and your business continued success! 

Need to get in touch?

Contact us