And here I am trying to do multi-quarter sales tax reports hoping that someone has a fix for this issue, only to find out after years of complaints, no one has fixed the ship to state issue. How does one solve an issue if no one is listening to the complaints? I have been a dedicated desktop user (I also use the Online which I hate!) and trying to pull a simple report is going to take me hours of work that should be a simple report. Maybe hire people who actually used the system to help design improvements, there is my suggestion..