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Level 1

Sales receipt doesn't match downloaded transaction

When entering a sales receipt its for the full amount charged.   When transactions are downloaded from the credit card company they are combined (all sales for that day) and are less do to the CC fees so the amounts are different. 


I don't use quickbooks to process Credit cards.  


is there a way not count the sales receipt or another way to do this?  Right now it shows double the amounts (one from the sales receipt and one from the CC processor)

1 Comment 1
QuickBooks Team

Sales receipt doesn't match downloaded transaction

Welcome, @HBENETS.


Thanks for reaching out to the QuickBooks Community. I’m here to help you with getting the Sales Receipt to match your downloaded transaction.


Since you already have the sales receipt recorded, make sure to exclude the deposit from the For Review tab. Here’s how:
1.    From the left menu, select Banking.
2.    On the Banking page, click the For Review tab.
3.    Locate the deposit transaction and click Undo.


Transactions must show the same amount in order to be matched. Let’s create a Bank Deposit to record the payment and the processing fees. Follow the steps below:
1.    Go to the Plus icon, and select Bank Deposit.
2.    Select the payment showing in the Select the payments included in this deposit section.
3.    Under the Add funds to this deposit, enter the processing fees as a negative amount.
4.    Choose an Expense account to track the fee under the Account column.
5.    Once done, click on Save.


After creating the deposit, the net amount should equal what’s in the downloaded transactions. You should now be able to match the two by following the step by step process in this article: Add and match downloaded banking transactions.


That should do it. Please let me know how it goes or if I can be of additional assistance. I’m always here to help. Take care and enjoy the rest of your day!

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