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Level 1

Sales Tax

I use QB desktop for Mac.

My prices are Sales Tax inclusive but there seems be no way to have them inclusive in this version, if you have Sales Tax turned on it adds it to your rate which I do not want, I want our rates to be inclusive. Is there a way to do this or has it been addressed in the latest version. I know you can do it I QB online and so I would have though it should be possible in the desktop version.

Many thanks

3 Comments 3
QuickBooks Team

Sales Tax

Good day, Mata.


I understand that you need to make the products or services sales tax inclusive. Please contact our phone support for QuickBooks Desktop for Mac so they can help with your sales tax. Here's how to reach out to them:

  1. Open this link:
  2. Select QuickBooks Desktop for Mac
  3. Click Using QuickBooks for Mac.
  4. Click Get Phone Number

Also, you can check this link for new and improved features of QuickBooks Desktop for Mac: What's new in QuickBooks Desktop for Mac 2021.


Post again here if you have more questions. Stay safe!

Level 1

Sales Tax

No help there, does not give a support number and says that due to cover staffing challenges chat is closed.


Sales Tax

Thanks for your prompt reply, @Mata.


Currently, we have changed our support hours to reach us, and due to the COVID-19 situation, our staffing is limited. That said, our phone and chat Customer Support Team has rescheduled hours from Monday to Friday, 6:00 AM to 6:00 PM. We'll return to our convenient hours as soon as possible.


The way to contact us has changed to automated by clicking the Help menu in QuickBooks, that's why we're unable to give a phone number. I'd encourage you to wait until tomorrow.


I'd also share this handy link for faster navigation in chatting our supports: Start a QuickBooks Desktop for Mac chat.


For additional references, you can refer to these following articles to learn more about sales taxes in QuickBooks Desktop for Mac:


You can leave a comment here if you need further assistance. Anytime I can help. Take care and more power!

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