Thanks for sharing more details, @kennedy44. Let me provide more information about the file type QuickBooks will send you about the scheduled reports.
Before we continue sharing insights, could you please share with us the file type extension name? You can view this in your Downloads folder by pressing and holding Ctrl + J. This way, we can determine if the file type isn't supported or a minor error in formatting.
On the other hand, QuickBooks Online (QBO) sends scheduled reports as a '.XLSX' file. Based on your screenshot, the email doesn't automatically detect the file format received from QBO. In your case, I recommend checking with your email provider to find a way to detect the file format automatically. Their support has the expertise to check if they can set a rule or update your preferences regarding receiving emails with attachments.
However, if their program automatically detects specific file formats in your email, I encourage contacting our QuickBooks Live Support team. Our representatives have advanced tools to pull up your account to check this further in a secure setting. Here's how:
- Click the Help icon on the top right.
- Go to Search and then select Contact Us.
- Select Ask about something else.
- Enter your scheduled reports concern.
- Hit Continue.
- Choose either Chat with us, Have us call you, or Schedule appointment.
You can check their support hours to contact them.
For reference about automatically receiving or sending scheduled reports, kindly check this article: Set schedule and email information for a memorized report in QuickBooks Online.
Additionally, since you're saving multiple reports, I'll add this article as your guide that covers in-depth ideas about managing, reordering, and adding notes in one: View and edit management reports in QuickBooks Online.
Please don't hesitate to reply if you have other report scheduling queries or any QuickBooks concerns. The Community will assist you anytime here.
