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du9
Level 1

Separate Class Balance Sheet Missing Cash Accounts

When I print a balance sheet by class, one of the classes doesn't print the cash account, thus the balance sheet is out of balance.  I tried to rebuild data, but that doesn't help.  And it doesn't matter if it's cash or accrual basis.  Both are out of balance.  The other classes have their cash accounts on the balance sheet.  I went back to the checks that were written and all are correctly classified to the class.  Any ideas/solutions on why one class is not printing the cash balance on the balance sheet?

4 Comments
MaryJoyD
QuickBooks Team

Separate Class Balance Sheet Missing Cash Accounts

I can help you fix the error when trying to print your Balance Sheet by Class report, @du9.

 

You can re-sort your class list to resolve the error you're having when trying to print your Balance Sheet by Class report. It makes your lists go back to their default order that can resolve odd behaviors with your classes. Make sure to switch to single-user mode before doing this process. 

 

Here's how:

  1. Go to the Lists menu and choose Class List.
  2. Click on the Class dropdown and pick Re-sort List
  3. Select Edit at the top left of QuickBooks and pick Re-sort List.resort class.JPG
  4. Hit OK.

 

Check this article for more information: Re-sort lists in QuickBooks Desktop.

 

Once you're done, try running and printing your report again. If you're still having an error, try running the File Doctor from the QuickBooks Tools Hub. You can check this article for detailed guidance: Names, items, or accounts are missing from centers, reports, or transactions.

 

In case you're still having an error with your Balance Sheet. Check these articles on how to resolve it:

 

Let me know if you need further help in generating your report. I'm always here ready to answer them for you. Take care and have a wonderful day!

du9
Level 1

Separate Class Balance Sheet Missing Cash Accounts

MaryJoD - Unfortunately, none of the suggestions worked.  I tried re-sorting the class list.  When that didn't work, I re-sorted the other lists - Chart of Accounts, etc.  I ran the QB File Doctor and everything was fine.  It didn't find anything irregular. The cash still doesn't show up on the balance sheet for a specific class.  If the cash account was reflected on the balance sheet, the balance sheet would be in balance.  Any more suggestions that I can try?

JenoP
QuickBooks Team

Separate Class Balance Sheet Missing Cash Accounts

Hi there, du9.

 

Thanks for keeping us updated. It looks like you already tried all possible troubleshooting steps for data issue.

 

In this case, I would recommend reaching out to our Technical Support Team. They can take a closer look at this to determine why the cash account is not showing in your Balance Sheet. Here's how:

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue.
  4. Select Let's talk and choose a way to connect.

 

You can also reach out to them outside of QuickBooks through this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.

 

Let me also share these articles with you just in case you might need them:

 

 

The Community is always here if you need anything else. 

du9
Level 1

Separate Class Balance Sheet Missing Cash Accounts

Thank you.  I will contact technical support.

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