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homemechllc-gmai
Level 1

Several receipts won't save permanently. They upload initially, I click save, when I come back, they're gone. QuickBooks Self Employed

 
3 Comments
Rose-A
Moderator

Several receipts won't save permanently. They upload initially, I click save, when I come back, they're gone. QuickBooks Self Employed

Let's get your receipts saved permanently in QuickBooks Self-Employed, homemechllc-gmai.

 

When a browser stored a lot of caches, it could cause problems like saving up the data to your account or latency issues. As an initial step, you can press the F5 key on your keyboard to refresh the page.

 

If you're still getting the same result, we can do some of the basic troubleshooting steps by logging in to your account using the private window. Here's how to open a private window in different browsers:

 

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

Once signed in, upload your receipts from there and save them. If it works from there, go back to your regular browser and clear the cache or you can press CTRL+Shift and Delete key on your keyboard altogether.

 

You can visit this article to know more about the receipt feature in QuickBooks Self-Employed: Forward receipt images to QuickBooks Self-Employed. This will provide you steps on how to email as well as a link to categorize them in QuickBooks.

 

I want to make sure you're able to save them permanently  so please get back to me if you continue to get the same results so I can look further into this.  I'll stick around to help you out.

homemechllc-gmai
Level 1

Several receipts won't save permanently. They upload initially, I click save, when I come back, they're gone. QuickBooks Self Employed

This didn't help unfortunately. They will load and I click save. I leave, log back in, and the same three are gone again.

MichelleBh
QuickBooks Team

Several receipts won't save permanently. They upload initially, I click save, when I come back, they're gone. QuickBooks Self Employed

Thanks for coming back on this thread, @homemechllc-gmai.

 

I appreciate you for doing the primary troubleshooting steps provided by my colleague above. I'll point you in the right direction to taken care of this. 

 

I've checked our reports about receipts, and it seems there isn't an open investigation. Since the issue persists, I'd recommend communicating with our technical support. They can do remote control on your account and investigate the origin cause of the problem.

 

Here's how: 

 

  1. Select Assistant on the top right. 
  2. Type talk to a human two times. 
  3. Click Still need a human
  4. Choose either Message an agent or Get a callback
  5. Complete the required data, then submit the request. 

 

Ensure to call them within business hours to cater to your concern immediately. 

 

I've also added some articles about handling receipts, transactions, and other associated matters. 

 

 

Let me know how the call goes. I want to make sure you can see the receipts on your account to categorize them quickly. Keep safe!

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