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POK Investments
Level 2

several transactions do not show the projects selection tab

hello, I have been calling customer service every week, but so far no solution to the problem. When I go to approve and categorized transactions, the project/customer tab does not show up at all. It seems to be in all income transactions, and a random number of purchases.

Cant show profit in any of my project reports because I'm not able to add them in!

4 Comments 4
Candice C
QuickBooks Team

several transactions do not show the projects selection tab

Good Afternoon, @POK Investments.

 

It's great to see a new face here in the Community. To receive the best solution for your business, can you provide some additional information or screenshots? This will help me determine the steps we need to take to resolve the problem. 

 

In the meantime, you can use a private window or incognito window to help fix the issue. Here's how: 

 

  • Google Chrome: Ctrl Shift 
  • Safari: Command Shift 
  • Internet Explorer/Firefox: Ctrl Shift 

 

If this works, then go back to your regular session and clear your cache and cookies

 

Let me know if this does the trick. I want to make sure that you're able to get back to running your business. I'll be waiting for your response. 

POK Investments
Level 2

several transactions do not show the projects selection tab

I have tried that, in both browsers I used (safari and google chrome) and the problem persists.

POK Investments
Level 2

several transactions do not show the projects selection tab

I have done that with both browsers that I used (google chrome and safari) and the problem still persists

MaryLurleenM
Moderator

several transactions do not show the projects selection tab

Hello there, POK Investments,

 

I recommend reaching out to our QuickBooks Online support again. There will be notes from the previous call you had and they can continue to troubleshoot your account. They will be able to check further on what's causing the Projects reports error.

 

Here's how:

  1. Go to Help.
  2. Select Contact Us.
  3. Enter your concern, then click Contact Us.
  4. Choose a way to connect with us, either start a chat or get a callback.

Stay in touch with me if you have other questions.

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