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wiseweeks
Level 1

Simple one. How can I verify that contractor bank info. in system? When I visit their profile bank account is all xxx except for last 4 digits.

 
4 Comments 4
gayatriluthfias20
Level 7

Simple one. How can I verify that contractor bank info. in system? When I visit their profile bank account is all xxx except for last 4 digits.

Hi @wiseweeks , you could try update bank connection with these steps :

  1. Sign in to QuickBooks Online.
  2. Go to the Banking menu or Transactions menu.
  3. Select Update.
  4. If you still see the error, look for a banner on the Banking menu or Transactions menu. Select Check connections link and follow the steps to fix the issue.

Or check bank and credit card's website to make sure everything is working on their end. The other alternative you try 3rd party app to enhance bank feed. 

Rea_M
Moderator

Simple one. How can I verify that contractor bank info. in system? When I visit their profile bank account is all xxx except for last 4 digits.

When you're paying your contractors using direct deposit, QuickBooks Online (QBO) won't display all the digits of their bank info for security purposes, @wiseweeks. But I've got a workaround for this. I'd suggest pulling up the Vendor Contact List report. This way, you'll be able to verify that what you've entered is correct. Let me guide you how.

  1. Go to the Reports menu.
  2. Select the Vendor Contact List report from the Expenses and vendors section.
  3. Go to the Account # column to check your contractor's bank info.

 

I've attached a screenshot below that shows the third step.

 

After pulling up the report, you can print it by selecting the Print icon. This way, you can retain a copy of your contractor's information. You can also have the report memorized to save its current settings. For the detailed steps, kindly refer to this article: Memorize reports in QuickBooks Online.

 

QuickBooks will also let you manage your contractor's banking information for direct deposit by editing it through their profile. You can learn more about it by checking out this article's QuickBooks Online Payroll section in this article: Manage your direct deposit for contractors.

 

Please let me know if you have other concerns. I'm just around to help. Take care always.

kgior
Level 1

Simple one. How can I verify that contractor bank info. in system? When I visit their profile bank account is all xxx except for last 4 digits.

I ran the suggested vendor report and none of my contractor's direct deposit account numbers show up in the account number column.  I, too, would like to verify the contractor's direct deposit account input by viewing it.  I don't want to have to re enter the information, that does not show me where the deposit was set up to be sent to, and we are experiencing an issue where they don't see their payment from us. 

Jovychris_A
Moderator

Simple one. How can I verify that contractor bank info. in system? When I visit their profile bank account is all xxx except for last 4 digits.

Hi @kgior.

 

Thanks for the reply. Let me further assist you with the contractor's bank info. I understand how important it is to you, and I would like to share my knowledge about this feature.

 

The Account # column in the Vendor Contact List report will only show the figures you entered in the Account no. field from their vendor profile. You'll want to manually add their bank details from that field before running the report.

 

  1. Go to the Expenses menu and select Vendors.
  2. Select the contractor/vendor's name, then Edit.
  3. On the Vendor Information pop-up, enter the bank info in the Account no. field.
  4. Tap Save.

 

On the other hand, currently, we're unable to run a report that will show the bank info entered for the direct deposit. In this case, I suggest saving your contractor's direct deposit temporarily outside from the system when you want to verify their bank account information.

 

In the meantime, I recommend sending feedback to our developers to let them know that this is crucial to your business. Simply go to the Gear icon and select Feedback.

 

I added this link if you need more help in running, customizing, and saving a report: Run reports in QuickBooks Online.

 

Furthermore, there are so much details that you can enter and show to your Vendor Contact List report, check out these articles:

 

Keep me posted if you need a hand with running contractor's reports or any QBO related. I'm always here to help. Keep safe and healthy.

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